Senior Global Digital Service Delivery Lead

Costa Coffee; St Albans; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Annual discretionary bonus

Smart pension scheme up to 10% match

50% discount in all Costa-owned stores

Private medical cover

Job summary

Costa Coffee is hiring a Senior Service Delivery Manager to lead the operational performance of digital and loyalty platforms in St Albans. This critical role involves managing technology partners and ensuring seamless customer experiences across global markets.

Ideal candidates will have proven IT Service Management experience, strong leadership skills, and a passion for delivering high-quality digital services. Join us for flexible working arrangements, an annual bonus scheme, and benefits including private medical cover.

Qualifications

• Proven experience in IT Service Management within complex digital environments.
• Ability to manage services across the full lifecycle from strategy to live operations.
• Strong leadership capabilities with experience in operational excellence.

Responsibilities

• Lead the delivery and operational performance of Digital and Loyalty platforms.
• Manage strategic third-party technology partners and suppliers.
• Champion IT governance and compliance by embedding operational controls.
• Act as senior escalation point for major incidents and service issues.

Skills

IT Service Management

Digital platforms understanding

Leadership

Stakeholder management

ITIL frameworks

Education

ITIL certification

Job description

Costa Coffee is hiring a Senior Service Delivery Manager to lead the operational performance of digital and loyalty platforms in St Albans. This critical role involves managing technology partners and ensuring seamless customer experiences across global markets.

Ideal candidates will have proven IT Service Management experience, strong leadership skills, and a passion for delivering high-quality digital services. Join us for flexible working arrangements, an annual bonus scheme, and benefits including private medical cover.