Strategic Hospitality Sales & Growth Executive

Thefellowshouse; Cambridgeshire and Peterborough; Remote; GBP 38,000 - 55,000; Full time

Benefits offered by this job

Comprehensive salary package

Go Hilton Travel Programme - stay in\n

50% F&B Discount when staying inHilton

Staff meals and hot drinks on shift

Career Development

Extensive learning & development-opps

Job summary

The Fellows House Cambridge is seeking a Sales and Business Development Executive to drive revenue, build client relationships and raise brand awareness. You will identify opportunities, manage accounts and contribute to the sales strategy in a hospitality setting.

The role requires a customer-focused mindset, strong communication and a proactive approach, with the ability to collaborate across operations and events to deliver exceptional guest experiences.

Qualifications

• Bachelor's degree in Sales, Business or a related field; Master's degree desirable.
• Proven experience in sales, business development or hospitality sales.
• Excellent communication, negotiation and interpersonal skills.
• Strong organisational skills with a proactive, results-driven approach.
• Understanding of hospitality industry trends and customer expectations.
• Ability to work independently while collaborating with cross-functional teams.
• Familiarity with CRM systems and digital marketing tools.
• Passion for hospitality and alignment with The Fellows House Hotel values.

Responsibilities

• Develop and implement strategic sales plans aligned with The Fellows brand values and objectives.
• Drive community engagement strategies that enhance the reputation of The Fellows House and make it the hub of the local community.
• Build on and develop relationships with current clients.
• Analyse current markets and identify new markets and potential clients.
• Ensure in-house promotional material is current, effective and supports any new sales and marketing promotion.
• Support and work closely with cross-functional teams to achieve sales targets, drive revenue growth and enhance market share.
• Cultivate and maintain relationships with key clients, partners and stakeholders to drive business opportunities.
• Analyse market trends, competitor activities and customer feedback to identify opportunities for improvement and innovation.
• Collaborate with cross-functional teams, including operations and event management, to ensure seamless guest experiences.
• Provide regular reports and updates to senior management on sales initiatives and market trends.
• Ensure that all outgoing communications are in line with brand guidelines.
• Devise and coordinate regular guest surveys, analysing the results and recommending continuous improvement ideas and actions.
• Deliver the product to expected Brand standards and manage the QE process.
• Maintain accurate and up-to-date records in the CRM system, ensuring all leads, opportunities and communications are properly logged and tracked.
• Oversee the smooth delivery and handover of accounts once secured, working closely with internal teams to ensure client expectations are met from the outset.
• Attend and represent the company at breakfast meetings, networking evenings and business functions which may be held outside of normal office hours, to help build connections and raise brand visibility.

Skills

Bachelor's degree

Master's degree

Sales experience

Business development

Hospitality sales

Communication skills

Negotiation skills

CRM systems

Organisational skills

Team collaboration

Education

Bachelor's degree in Sales, Business or related field

Master's degree

Tools

CRM systems

Digital marketing tools

Job description

The Fellows House Cambridge is seeking a Sales and Business Development Executive to drive revenue, build client relationships and raise brand awareness. You will identify opportunities, manage accounts and contribute to the sales strategy in a hospitality setting.

The role requires a customer-focused mindset, strong communication and a proactive approach, with the ability to collaborate across operations and events to deliver exceptional guest experiences.