Strategic Head of Implementation & Delivery Transformation

System C; Leeds; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Competitive package

Professional development

Flexible benefits

Wellbeing support

Recognition programmes

Job summary

System C is seeking an experienced Head of Implementation Delivery to lead our implementation function within Technical Consulting. You will shape the strategy, build organisational capability and drive delivery excellence across complex customer programmes.

The role operates at strategic and operational levels, providing leadership through growth and change while delivering measurable outcomes for clients.

Qualifications

• Significant leadership experience within implementation, professional services, technology delivery, or consulting environments.
• Strong strategic planning and operational leadership capability.
• Experience working with executive and senior leadership teams.
• A successful track record of scaling or transforming delivery functions.
• Strong commercial, financial and budget management expertise.
• Experience leading large and complex multidisciplinary teams.
• Excellent stakeholder management and communication skills.
• The ability to create clarity and direction in fast-moving and ambiguous environments.
• A passion for customer outcomes, service quality and continuous improvement.
• Desirable experience with social care systems and/or local authority technology, demonstrating strong domain knowledge.

Responsibilities

• Defining and delivering a long-term implementation strategy aligned with business objectives and customer needs
• Leading a large, multidisciplinary implementation organisation
• Owning governance, methodologies, quality assurance, controls and continuous improvement
• Building the capability, identity and professional maturity of the Implementation function
• Creating direction and accountability in complex or ambiguous situations
• Driving delivery innovation, automation, tooling and management information improvements
• Leading workforce planning, succession planning, coaching, recruitment and organisational development
• Managing resource planning and capacity to meet portfolio demand
• Providing senior oversight of strategic and high-risk customer implementations
• Supporting business planning, commercial decisions, bids and proposals
• Driving service improvement and cross-functional transformation initiatives
• Influencing senior stakeholders and strengthening collaboration across the wider organisation

Skills

Strategic planning

Operational leadership

Executive stakeholder management

Delivery transformation

Budget management

Large multidisciplinary teams

Communication skills

Customer outcomes focus

Social care systems knowledge

Job description

System C is seeking an experienced Head of Implementation Delivery to lead our implementation function within Technical Consulting. You will shape the strategy, build organisational capability and drive delivery excellence across complex customer programmes.

The role operates at strategic and operational levels, providing leadership through growth and change while delivering measurable outcomes for clients.