Strategic Head of Corporate Operations & Governance

Dudley Metropolitan Borough Council; Dudley; On-site; GBP 70,000 - 100,000; Full time

Job summary

Dudley Council is seeking a senior leader to shape and lead the Corporate Operations & Support function, overseeing executive support, FOI coordination and governance. You will drive a modern operating model and strategic corporate coordination across a broad portfolio.

You will lead a large, diverse function, managing resources around £5m, champion digital solutions, process improvement and a one-council approach to operations and support.

Qualifications

• Significant leadership experience within a large, complex public sector or similarly complex organisation.
• Experience designing and implementing modern operating models and standardising services.
• Strong knowledge of corporate governance, organisational processes and regulatory requirements.
• Demonstrable experience of leading service transformation and the use of digital technology and automation.
• Credibility and judgement to influence senior officers, elected members and external stakeholders.
• Strong commercial and financial awareness with experience managing significant budgets and capacity.
• Commitment to developing high-performing teams and a professional, customer-focused culture.

Responsibilities

• Lead the Council's Corporate Business Operations & Support function and set a modern operating model.
• Build clear standards and flexible deployment of resources where needed.
• Strengthen corporate coordination and governance with visible meetings, plans and actions.
• Provide high-quality support for senior leaders and elected members, including executive support and enquiries.
• Oversee Freedom of Information coordination and statutory compliance.
• Drive process improvement to remove duplication and enhance efficiency.
• Champion digital technology, data and automation to improve productivity and information quality.
• Create a resilient, professional, customer-focused function with scalable capacity.
• Provide authoritative advice on corporate operations and processes.
• Embed performance, risk, governance and assurance across the function.

Skills

Strategic leadership

Public sector leadership

Operating model design

Corporate governance

Service transformation

Digital automation

Stakeholder influence

Budget management

Team development

Job description

Dudley Council is seeking a senior leader to shape and lead the Corporate Operations & Support function, overseeing executive support, FOI coordination and governance. You will drive a modern operating model and strategic corporate coordination across a broad portfolio.

You will lead a large, diverse function, managing resources around £5m, champion digital solutions, process improvement and a one-council approach to operations and support.