Strategic Hard FM Contract & Performance Manager

Camden And Islington NHS Foundation Trust; Greater London; On-site; GBP 58,000 - 65,000; Full time

Job summary

North London NHS Foundation Trust is seeking a Hard FM Manager to lead the Intelligent Client contract and performance for outsourced Hard FM services across Highgate Mental Health Centre and nearby sites. The role focuses on contract management, KPI oversight, compliance and value-for-money delivery, without day-to-day maintenance supervision.

You will interpret contractor performance, drive improvements, coordinate with stakeholders and provide robust assurance across statutory and NHS

Responsibilities

• Manage and monitor outsourced Hard FM contracts to ensure services are delivered in accordance with contractual requirements, KPIs and service standards.
• Lead contract review meetings, challenge poor performance and drive service improvement.
• Support contract mobilisation, variations and service developments.
• Provide assurance that statutory maintenance, PPM, reactive maintenance and lifecycle activities are delivered in accordance with legislation, NHS guidance and contractual requirements.
• Monitor compliance with relevant statutory, regulatory and NHS estates standards.
• Undertake audits, inspections and assurance reviews of contractor performance and compliance.
• Monitor the delivery of planned and reactive maintenance services across designated sites.
• Review contractor resources, resilience arrangements, maintenance backlogs and asset-related risks.
• Ensure maintenance records, asset information and performance data are accurate and up to date.
• Investigate service failures, incidents, complaints and contractual non-compliance.
• Identify and escalation of risk, ensuring corrective actions are implemented.
• Prepare performance, compliance and assurance reports for senior management and governance groups.
• Support compliance with CQC standards, PAM, ERIC and other regulatory requirements.

Job description

North London NHS Foundation Trust is seeking a Hard FM Manager to lead the Intelligent Client contract and performance for outsourced Hard FM services across Highgate Mental Health Centre and nearby sites. The role focuses on contract management, KPI oversight, compliance and value-for-money delivery, without day-to-day maintenance supervision.

You will interpret contractor performance, drive improvements, coordinate with stakeholders and provide robust assurance across statutory and NHS