Strategic Groups & Events Lead – MICE

Hyatt Hotels Corporation; Greater London; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

12 complimentary nights a year across

Discounted hotel stays across Hyatt

Free meals on duty in our colleague餐

Life Assurance

Business attire laundered

Headspace membership

50% discount on food and beverages

Learning and development opportunities

Job summary

Hyatt Regency London - The Churchill, located in Marylebone, is seeking a Groups & Events Manager - MICE to drive the hotel's meetings and events business. You will manage a portfolio of accounts, blend commercial acumen with exceptional client service, and maximise revenue through memorable experiences.

Working with Sales and Operations teams, you will lead from enquiry to delivery, oversee proposals and contracts, and represent Hyatt at trade shows and networking events while mentoring

Qualifications

• Experience in Groups & Events, Meetings & Events, or reactive sales within a hotel environment.
• Strong relationship-building and client service skills.
• Ability to manage multiple priorities and lead a team.

Responsibilities

• Manage and convert group and event enquiries, delivering outstanding service throughout the sales process.
• Build and maintain strong client relationships to encourage repeat and referral business.
• Prepare proposals, contracts and event documentation, ensuring accuracy and attention to detail.
• Oversee bookings, reporting and pipeline activity using Envision and other relevant systems.
• Monitor conversion performance, enquiry response times and sales activity to maximise results.
• Support forecasting, budgeting and commercial planning activities.
• Partner with operational teams to ensure a smooth transition from sales to event delivery.
• Maintain accurate records and reporting while identifying opportunities to increase business levels.
• Represent Hyatt Regency London - The Churchill at trade shows, industry events, sales missions and networking functions focused on MICE markets.
• Conduct regular sales calls, client meetings and presentations, both virtually and in person.
• Promote Hyatt's values and service culture, creating a positive and collaborative team environment.

Skills

Group & Events

Sales

Client relationships

Leadership

Commercial awareness

Tools

Envision

Job description

Hyatt Regency London - The Churchill, located in Marylebone, is seeking a Groups & Events Manager - MICE to drive the hotel's meetings and events business. You will manage a portfolio of accounts, blend commercial acumen with exceptional client service, and maximise revenue through memorable experiences.

Working with Sales and Operations teams, you will lead from enquiry to delivery, oversee proposals and contracts, and represent Hyatt at trade shows and networking events while mentoring