Groups & Events Manager - MICE

Hyatt Hotels Corporation; Greater London; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

12 complimentary nights a year across

Discounted hotel stays across Hyatt

Free meals on duty in our colleague餐

Life Assurance

Business attire laundered

Headspace membership

50% discount on food and beverages

Learning and development opportunities

Job summary

Hyatt Regency London - The Churchill, located in Marylebone, is seeking a Groups & Events Manager - MICE to drive the hotel's meetings and events business. You will manage a portfolio of accounts, blend commercial acumen with exceptional client service, and maximise revenue through memorable experiences.

Working with Sales and Operations teams, you will lead from enquiry to delivery, oversee proposals and contracts, and represent Hyatt at trade shows and networking events while mentoring

Qualifications

• Experience in Groups & Events, Meetings & Events, or reactive sales within a hotel environment.
• Strong relationship-building and client service skills.
• Ability to manage multiple priorities and lead a team.

Responsibilities

• Manage and convert group and event enquiries, delivering outstanding service throughout the sales process.
• Build and maintain strong client relationships to encourage repeat and referral business.
• Prepare proposals, contracts and event documentation, ensuring accuracy and attention to detail.
• Oversee bookings, reporting and pipeline activity using Envision and other relevant systems.
• Monitor conversion performance, enquiry response times and sales activity to maximise results.
• Support forecasting, budgeting and commercial planning activities.
• Partner with operational teams to ensure a smooth transition from sales to event delivery.
• Maintain accurate records and reporting while identifying opportunities to increase business levels.
• Represent Hyatt Regency London - The Churchill at trade shows, industry events, sales missions and networking functions focused on MICE markets.
• Conduct regular sales calls, client meetings and presentations, both virtually and in person.
• Promote Hyatt's values and service culture, creating a positive and collaborative team environment.

Skills

Group & Events

Sales

Client relationships

Leadership

Commercial awareness

Tools

Envision

Job description

Close Inclusive Collection Job Postings Notification

"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

About Hyatt Regency London - The Churchill

Hyatt Regency London - The Churchill is located in the prestigious Marylebone area of London's West End, overlooking the gardens of Portman Square and just moments from Oxford Street and Hyde Park. Inspired by the legacy of Sir Winston Churchill, the hotel reflects a sense of British heritage and timeless style.

The hotel features 440 elegant guestrooms including 50 suites, along with 11 versatile meeting and event spaces hosting a wide range of corporate events and social occasions. Dining experiences include seasonal British dishes and Afternoon Tea at The Montagu Kitchen and cocktails at the stylish Churchill Bar & Terrace.

Colleagues work in a vibrant hospitality environment welcoming both international business travellers and leisure guests to one of London's most sought after neighbourhoods .

Overview

As Groups & Events Manager - MICE, you will play a key role in driving the success of the hotel's meetings, events and group business. As Groups & Events Manager, you will manage a portfolio of accounts, combine commercial acumen with exceptional client service to maximise revenue opportunities and deliver memorable client experiences.

Working closely with the Sales and Operations teams, you will contribute to the hotel's overall business strategy, supporting growth across corporate meetings, conferences, social events and group accommodation business.

This is an excellent opportunity for an experienced hospitality professional looking to further their career within a globally recognised hotel brand.

Duties and responsibilities related to the Groups & Events Manager - MICE role

• Manage and convert group and event enquiries, delivering outstanding service throughout the sales process.
• Build and maintain strong client relationships to encourage repeat and referral business.
• Prepare proposals, contracts and event documentation, ensuring accuracy and attention to detail.
• Oversee bookings, reporting and pipeline activity using Envision and other relevant systems.
• Monitor conversion performance, enquiry response times and sales activity to maximise results.
• Support forecasting, budgeting and commercial planning activities.
• Partner with operational teams to ensure a smooth transition from sales to event delivery.
• Maintain accurate records and reporting while identifying opportunities to increase business levels.
• Represent Hyatt Regency London - The Churchill at trade shows, industry events, sales missions and networking functions focused on MICE markets.
• Conduct regular sales calls, client meetings and presentations, both virtually and in person.
• Promote Hyatt's values and service culture, creating a positive and collaborative team environment.

About you

You are a proactive and commercially focused hospitality professional with experience in Groups & Events, Meetings & Events, or reactive sales within a hotel environment. You are skilled at building relationships, delivering exceptional client experiences and driving business performance.

A confident communicator and natural leader, you thrive when managing multiple priorities and supporting a team to achieve outstanding results. You combine strong organisational skills with commercial awareness and are motivated by converting opportunities into successful business outcomes.

Benefits you will enjoy as a Groups & Events Manager - MICE

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty in our colleague restaurant
• Life Assurance
• Business attire laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels and all-inclusive resorts across more than 80 countries, Hyatt offers opportunities to build your career within a global hospitality company recognised among Fortune's Best Companies to Work For.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.