Strategic Government Success Manager – Trade & Security

Sayari; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Private medical/dental/optical

Generous annual leave

Pension plan

Parental leave

Professional development

Diversity & inclusion

Collaborative culture

Learning opportunities

Job summary

Sayari is seeking a Customer Success Manager for the Government Business Unit in the UK to oversee health, retention, and strategic growth of UK government partnerships. The role focuses on guiding multi-million-pound programmes, turning reactive support into proactive, technical partnerships, and helping government users apply Sayari's technology to enhance global trade integrity.

You will work across teams to represent customer needs, demonstrate value, and drive adoption of the Sayari

Qualifications

• 3+ years in Customer Success or Account Management supporting UK Government entities.
• Direct experience from UK Government, policing, or related investigative role is acceptable.
• Strong knowledge of trade enforcement, supply chain risk, border security, or related government missions.
• Experience renewing large-value government contracts or strategic public-sector accounts.
• Current UK Government security clearance or eligibility to obtain the required level.

Responsibilities

• Own renewals for a multi-million-pound government programme and 12 additional GBU accounts.
• Build proactive account strategies and structured roadmaps across government portfolios.
• Provide technical advice and use Sayari Platform, Gainsight and Mixpanel to guide customers.
• Collaborate with Sales, GBU Solutions, and Product to reflect customer needs in the roadmap.
• Support customer missions by identifying risks and enabling compliance and transparency.
• Translate platform usage into clear outcomes for stakeholders and sponsors.

Skills

Customer success

Account management

Public sector experience

Contract management

Technical aptitude

UK security clearance

Right to work in the UK

Tools

Gainsight

Mixpanel

Job description

Sayari is seeking a Customer Success Manager for the Government Business Unit in the UK to oversee health, retention, and strategic growth of UK government partnerships. The role focuses on guiding multi-million-pound programmes, turning reactive support into proactive, technical partnerships, and helping government users apply Sayari's technology to enhance global trade integrity.

You will work across teams to represent customer needs, demonstrate value, and drive adoption of the Sayari