Strategic Fleet Accounts Lead

Flock; Greater London; Hybrid; GBP 75,000 - 110,000; Full time

Benefits offered by this job

25 days holiday

Share Incentive Plan

Workplace Pension

Private Medical Insurance (including)

Salary Sacrifice Schemes

Enhanced Parental Leave & Pay

Qualifications grant

L&D stipend

L&D days off

Job summary

Flock is seeking a Strategic Client Manager to become the primary face of the business for our largest fleet clients. You will own relationships, drive retention, and work cross-functionally with brokers, claims, safety, underwriting and finance to deliver exceptional, joined-up service.

You will report to the Head of Distribution, operate in a hybrid model in London, and use AI day-to-day to enhance client meetings, insights and reporting. This is a high-impact, client-facing leadership role.

Qualifications

• Experience in the insurance industry with broker-client-insurer dynamics.
• Proven track record in client-facing roles such as insurer/broker account management or related positions.
• Strong history of managing important client relationships and driving retention or customer satisfaction.
• Sharp commercial judgement to identify at-risk accounts and retention plans.
• Ability to operate effectively within broker-led relationships while knowing when to lead or support.

Responsibilities

• Own a portfolio of the largest fleet clients and act as their primary contact.
• Develop and run a corporate account management approach including reviews, reporting, cadence and planning.
• Collaborate with brokers and Broker Development Managers to deliver a coordinated client experience.
• Coordinate across claims, safety, underwriting and finance to resolve client questions and strengthen relationships.
• Identify retention risks early and devise clear protection plans for key accounts.
• Support management of smaller corporate clients working directly with Flock.
• Shape and improve the client service proposition, including portal engagement and reporting.
• Leverage AI for account research, meeting prep, query management and reporting.

Skills

Insurance experience

Broker relationship mgmt

Account management

Retention focus

Commercial judgement

Broker-led collaboration

Ownership & AI use

Job description

Flock is seeking a Strategic Client Manager to become the primary face of the business for our largest fleet clients. You will own relationships, drive retention, and work cross-functionally with brokers, claims, safety, underwriting and finance to deliver exceptional, joined-up service.

You will report to the Head of Distribution, operate in a hybrid model in London, and use AI day-to-day to enhance client meetings, insights and reporting. This is a high-impact, client-facing leadership role.