AI-Driven Strategic Fleet Client Leader

Flock; Greater London; Hybrid; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Holiday 25 days + Bank holidays

Share Incentive Plan

Workplace Pension

Private Medical Insurance (Dental, Opt

Salary Sacrifice Schemes

Enhanced Parental Leave

£1000 toward professional quals

£500 per year for learning & dev

3 days paid Learning & Development

Job summary

Flock is seeking a Strategic Client Manager to be the primary face of the company for our largest fleet clients. You will own the relationship, coordinate across brokers and internal teams, and ensure clients extract maximum value from our connected proposition.

You will work in a broker-led environment, partnering with Broker Development Managers to deliver a seamless, data-driven client experience. Hybrid working in London is expected.

Qualifications

• Experience in the insurance sector with broker–client–insurer dynamics.
• Proven track record in client-facing roles and relationship management.
• Strong retention or customer-satisfaction delivery with senior stakeholders.
• Solid commercial judgement and ability to identify at-risk accounts.
• Ability to lead within a broker-led relationship and know when to escalate or support.

Responsibilities

• Own the relationship with Flock’s largest fleet clients as primary point of contact.
• Build and run the corporate account management approach with reviews and reporting.
• Collaborate with brokers and Broker Development Managers for a coordinated client experience.
• Coordinate across claims, safety, underwriting and finance to resolve client questions quickly.
• Identify early retention risks and create plans to protect key accounts.
• Support commercial management of smaller corporate clients directly.
• Shape and improve the client service proposition, including account reviews and reporting.
• Leverage AI for account research, meeting prep, queries and client reporting.

Skills

Insurance industry

Client-facing role

Relationship management

Commercial judgement

Broker-led relationship

AI in daily work

Ownership & initiative

Job description

Flock is seeking a Strategic Client Manager to be the primary face of the company for our largest fleet clients. You will own the relationship, coordinate across brokers and internal teams, and ensure clients extract maximum value from our connected proposition.

You will work in a broker-led environment, partnering with Broker Development Managers to deliver a seamless, data-driven client experience. Hybrid working in London is expected.