Strategic Field Sales Support Specialist

GadJet; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A fast-growing FMCG supplier is seeking a friendly and detail-oriented individual for a telephone-based coordination role. This position involves acting as the main contact for field sales representatives, scheduling visits, managing customer calls, and ensuring high service standards. The ideal candidate should have proven experience in customer service and sales support, demonstrate strong attention to detail, and possess effective problem-solving skills. The role offers a salary between £25,000 and £30,000 per annum.

Qualifications

• Proven experience in a customer service, sales support, coordination role with field sales teams.
• Highly organised with strong attention to detail.
• Calm, professional and solutions-focused communication style.

Responsibilities

• Act as the main point of contact for field sales reps.
• Schedule and coordinate rep visits efficiently.
• Monitor daily rep activity and ensure follow ups are completed.
• Handle a high volume of customer phone calls.
• Log issues accurately and ensure they are followed through.
• Liaise with internal teams to resolve stock and account issues.
• Support reps with customer queries and visit feedback.
• Escalate issues while maintaining ownership.
• Maintain accurate records across internal systems.

Skills

Customer service experience

Sales support coordination

Strong attention to detail

Calm communication style

Problem-solving skills

Job description

A fast-growing FMCG supplier is seeking a friendly and detail-oriented individual for a telephone-based coordination role. This position involves acting as the main contact for field sales representatives, scheduling visits, managing customer calls, and ensuring high service standards. The ideal candidate should have proven experience in customer service and sales support, demonstrate strong attention to detail, and possess effective problem-solving skills. The role offers a salary between £25,000 and £30,000 per annum.