Strategic Facilities Contract Leader & Client Partner

OCS; Stratford-upon-Avon; On-site; GBP 70,000 - 95,000; Full time

Job summary

OCS UK & Ireland is seeking a Strategic Contract Manager to lead the Royal Shakespeare Company contract across multiple locations, including Stratford-upon-Avon. You will own client relationships, governance and performance, delivering safe, compliant and value-focused services.

The role emphasizes strategic leadership, contract governance, financial oversight and continuous improvement, with senior stakeholder engagement and a clear pathway to contract growth.

Qualifications

• Degree qualification or CIPD equivalent.
• SIA DS and/or CCTV Licence desirable.
• IOSH Managing Safely, NEBOSH or equivalent.
• Significant experience leading FM, security or integrated service contracts.
• Senior stakeholder and customer relationship management expertise.
• Proven experience in contract governance and performance management.
• Strong IT skills including Microsoft 365 (Excel, PowerPoint, Word) and statistical systems.
• Higher education: English and Mathematics qualifications.

Responsibilities

• Own and manage the Royal Shakespeare Company contract, ensuring delivery against obligations.
• Develop strategic relationships with client stakeholders across locations.
• Lead contract review meetings, performance reviews and business planning.
• Drive a culture of customer excellence and continuous improvement.
• Provide governance and reporting at monthly, quarterly and annual levels.
• Oversee risk management and business continuity planning.
• Support contract retention and growth opportunities.
• Ensure customer feedback is reviewed and acted on.

Skills

Stakeholder management

Leadership

Customer relationship management

Data-driven decision making

Education

Degree/CIPD equivalent

SIA DS or CCTV Licence desirable

IOSH/NEBOSH or equivalent

English and Mathematics qualifications

Tools

Microsoft 365 suite

Statistical analysis tools

Job description

OCS UK & Ireland is seeking a Strategic Contract Manager to lead the Royal Shakespeare Company contract across multiple locations, including Stratford-upon-Avon. You will own client relationships, governance and performance, delivering safe, compliant and value-focused services.

The role emphasizes strategic leadership, contract governance, financial oversight and continuous improvement, with senior stakeholder engagement and a clear pathway to contract growth.