Strategic Contract Leader – FM & Client Growth

OCS Group; United Kingdom; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

OCS Group is seeking a Strategic Contract Manager to oversee the Royal Shakespeare Company contract across multiple locations. You will lead client relationships, ensure contractual performance and governance, and identify opportunities to enhance value and customer satisfaction.

You will partner with senior client stakeholders, drive service delivery improvements, and provide leadership without day‑to‑day operations management. Monday to Friday 08:30–17:00 on-site.

Qualifications

• Degree or CIPD equivalent.
• Senior stakeholder and client relationship management experience.
• Experience leading FM, security or integrated service contracts.

Responsibilities

• Own and manage the Royal Shakespeare Company contract across multiple locations.
• Provide strategic leadership and governance for the account.
• Oversee contract performance, KPIs, and commercial outcomes.
• Develop trusted client relationships and act as strategic advisor on service delivery.

Skills

Stakeholder management

Leadership

Contract governance

FM/service delivery knowledge

Data-driven decision making

Education

Degree or CIPD equivalent

Tools

Microsoft 365

Job description

OCS Group is seeking a Strategic Contract Manager to oversee the Royal Shakespeare Company contract across multiple locations. You will lead client relationships, ensure contractual performance and governance, and identify opportunities to enhance value and customer satisfaction.

You will partner with senior client stakeholders, drive service delivery improvements, and provide leadership without day‑to‑day operations management. Monday to Friday 08:30–17:00 on-site.