Strategic Enterprise CX Manager — Executive Advisor

NAVEX; Greater London; Hybrid; GBP 60,000 - 66,000; Full time

Job summary

NAVEX is seeking a Customer Experience Manager, Strategic Enterprise to deliver highly personalized and strategic experience for our most important enterprise customers. This role is responsible for managing a focused portfolio of Enterprise accounts and ensuring customers achieve measurable value from NAVEX solutions.

As an Enterprise CXM, you will serve as a trusted advisor to executive stakeholders and drive product adoption, strengthening relationships and ensuring long-term partnership

Qualifications

• 8+ years in Customer Success, CX, Account Management, or SaaS post-sales leadership.
• Proven ability to improve retention, expansion, and global CX performance.
• Expertise in data-driven CX, customer health, and lifecycle analytics.
• Strong executive communication and cross-functional influence skills.
• Culture Agility and AI readiness to elevate work and outcomes.
• Demonstrates alignment with NAVEX core values.

Responsibilities

• Own the experience for a portfolio of strategic enterprise customers, ensuring engagement and measurable value realization.
• Build trusted advisor relationships with executive and senior stakeholders across organizations.
• Guide enterprise customers through onboarding, adoption, optimization, renewal and expansion readiness.
• Coordinate across sales, product, services, support and leadership teams to drive outcomes.
• Lead internal account strategy discussions for alignment, risk mitigation, and growth opportunities.
• Capture customer voice insights to influence product roadmaps and operational improvements.

Skills

Customer Success

Executive communication

Cross-functional influence

Job description

NAVEX is seeking a Customer Experience Manager, Strategic Enterprise to deliver highly personalized and strategic experience for our most important enterprise customers. This role is responsible for managing a focused portfolio of Enterprise accounts and ensuring customers achieve measurable value from NAVEX solutions.

As an Enterprise CXM, you will serve as a trusted advisor to executive stakeholders and drive product adoption, strengthening relationships and ensuring long-term partnership