Strategic Enterprise Client Director

ClearBank Ltd; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

ClearBank is seeking a Client Director to join our Client Success team. You will own a portfolio of Enterprise grade clients, ensuring their success and removing adoption barriers across their organisation and within ClearBank.

Reporting to the Head of Client Success, you will drive revenue growth, upsell opportunities, and cross-sell to meet annual quotas, while collaborating with Sales, Finance, Legal and Marketing to deliver outstanding client experiences.

Qualifications

• Experience in commercial/sales relationship management.
• Proven track record of client retention and revenue growth.
• Knowledge of banking products and the financial services industry.
• Strong communication and stakeholder management, including executive level.

Responsibilities

• Manage and grow a portfolio of Enterprise clients.
• Deliver high-quality client experience and build trust.
• Achieve retention and revenue growth targets through upselling and cross-selling.
• Collaborate with Sales, Finance, Legal, Marketing, and Customer Ops.
• Advocate for clients and address their needs within ClearBank.
• Conduct regular engagement and business reviews with clients.

Skills

Relationship management

Upselling & cross-selling

Banking industry knowledge

Communication skills

Problem solving

Cross-functional collaboration

Organisational skills

Curiosity / asking questions

Analytical thinking

Adaptability to unknowns

Tech enthusiasm

Proactive mindset

Job description

ClearBank is seeking a Client Director to join our Client Success team. You will own a portfolio of Enterprise grade clients, ensuring their success and removing adoption barriers across their organisation and within ClearBank.

Reporting to the Head of Client Success, you will drive revenue growth, upsell opportunities, and cross-sell to meet annual quotas, while collaborating with Sales, Finance, Legal and Marketing to deliver outstanding client experiences.