Associate Director - Client Success

ClearBank Ltd; London Borough of Harrow; On-site; GBP 90,000 - 130,000; Full time

Job summary

ClearBank Ltd in London seeks an Associate Director in the Client Success team to lead a portfolio of our largest, enterprise-grade clients. You will own the relationship, drive adoption, and ensure renewals and growth by removing barriers across the client journey.

You'll report to the Senior Director – Client Success and work in a fast-growing, collaborative environment that values autonomy, fairness and choice as we scale our innovative banking infrastructure.

Job description

About Us

ClearBank was built on the belief that banking infrastructure would no longer slow down progress. Instead, it’s the catalyst that unlocks the potential to innovate. That’s why our clients — financial institutions from fintech’s and crypto platforms, to banks and credit unions — use our API to power their banking infrastructure.

About Us

ClearBank was built on the belief that banking infrastructure would no longer slow down progress. Instead, it’s the catalyst that unlocks the potential to innovate. That’s why our clients — financial institutions from fintech’s and crypto platforms, to banks and credit unions — use our API to power their banking infrastructure.

But we wouldn’t be ClearBank without our people. They’re what powers our innovative technology and the reason we love what we do every day. We’re a group of spirited people who are never afraid to challenge the norm – becoming stronger, more energised, and that much better when we’re together.

It’s our belief in fairness, autonomy and choice that means our people are empowered with the tools to learn, grow, and contribute to ours and our clients’ success.

Interested in joining us? Read on or visit our website for more information.

About You

As an Associate Director in the Client Success team, play a crucial role in maintaining and growing a portfolio of some of our largest and most strategic clients. Reporting to Senior Director – Client Success, you’ll be a part of a fast-growing business that is challenging the market and doing things differently.

You’ll take ownership of a portfolio of ClearBank's key Enterprise grade clients, committing to their success, and relentlessly work to remove barriers to adoption, both within their