Strategic Account Manager

Sustainable Energy First; New Gate; Hybrid; GBP 50,000 - 75,000; Full time

Benefits offered by this job

Car allowance

Hybrid working

Birthday Day off

25 days holiday + bank holidays

Benefits platform

Job summary

Sustainable Energy First Ltd is seeking a Strategic Account Manager to drive long-term client relationships and act as the main contact for assigned accounts. You will assess client needs, propose commercially valuable energy solutions, and manage contracts, renewals, and cross-sell opportunities while ensuring exceptional service delivery.

The role blends service delivery and sales, requiring a proactive, results-oriented professional who can travel as needed and maintain credibility with

Qualifications

• Experience in managing strategic client relationships.
• Strong understanding of energy sector and client needs.
• Proven ability to upsell and cross-sell solutions to enterprise clients.
• Excellent communication and negotiation skills to interact with senior stakeholders.

Responsibilities

• Responsible for an outstanding customer experience across assigned clients.
• Main point of contact for client needs and requirements.
• Propose commercially beneficial energy solutions meeting client objectives.
• Ensure delivery of products and services with first-class service.
• Expand relationships through meetings and regular calls.
• Link communication between key customers and internal teams.
• Resolve issues through coordinated team effort.
• Generate new sales and nurture long-term relationships.
• Drive product development and innovation.

Skills

Strategic account management

Client relationship management

Energy industry knowledge

Communication skills

Negotiation

Travel willingness

Tools

CRM software

Job description

We are looking for a motivated and driven Strategic Account Manager to join our growing company and be a key driver in Sustainable Energy First reaching its goals. You'll be partnering our clients, overseeing the strategic client relationship and taking ownership of the Client experience. An expert at building, developing and retaining long term key Client relationships, you'll be expected to communicate & demonstrate Sustainable Energy First's values as a Consultancy whilst having the gravitas to build trust professionally and credibly at the highest level, achieving a mutually beneficial outcome for both parties. You will be the main point of contact for an assigned client list, acquiring a thorough understanding of the clients' needs and requirements and you will propose commercially beneficial solutions that meet the clients' business objectives and changing utility and energy demands through contract renewals, up and cross selling. This is a part service delivery and part sales

Role and Responsibilities

• Responsible for ensuring Sustainable Energy First delivers an outstanding customer experience overall
• Main point of contact for an assigned client list, acquiring a thorough understanding of the Client's needs and requirements
• Proposing commercially beneficial solutions that meet the client's business objectives and changing utility and energy demands through contract renewals, up and cross selling.
• Ensuring the correct Sustainable Energy First products and services are delivered to customers in a timely manner and with the first-class service Sustainable Energy First is proud of
• Expand the relationships with existing customers engaging through all possible forms of contact, from meetings to weekly calls
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by Clients by ensuring the correct teams manage it through to resolution
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Drive product development and innovation

• Strong motivation and drive to contribute to company goals
• Expertise in managing strategic client relationships
• Experience in the energy industry
• Ability to oversee and enhance the overall client experience
• Proven track record in building, developing, and retaining long-term key client relationships
• Strong communication skills to clearly convey Sustainable Energy First's values as a consultancy
• Ability to demonstrate professionalism and credibility in building trust with senior clients
• Capability to achieve mutually beneficial outcomes for both the company and clients
• Strong interpersonal skills and a collaborative mindset
• Results-oriented with a focus on driving success for both clients and the company
• A full, driving licence is required and national travel is part of the role

• Competitive salary plus generous commission structure
• Starting at 25 days holiday plus bank holidays
• Car allowance
• Hybrid working - you must be able to travel to our Fulwood office 2 days p/week
• Flexi working
• Career development opportunities
• Birthday Day off
• Benefits platform - gym membership, retail discounts and many more

Inclusion and Belonging

We believe that diversity is more than a commitment, it's at the heart of who we are. We aim to create an environment where everyone feels respected, valued, and empowered to bring their whole selves to work.
We celebrate different perspectives, backgrounds, and experiences because we know they make us stronger, bolder and more imaginative, which link to our core values. By fostering a culture of belonging, we aim to provide a workplace where every voice is heard, and every individual can thrive.
Our culture has been set up to bring the best out of our people. If we sound like the kind of business where you're ready to take the next step, then we look forward to hearing from you!