Strategic eCommerce Analyst: Customer Journeys & MVPs

ITAC Solutions

Birmingham

On-site

GBP 60,506 - 73,952

Full time

14 days+

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Benefits offered by this job

Healthcare coverage
Vacation & paid time off

Job summary

ITAC Solutions is seeking a collaborative analyst to translate business strategy into scalable product features for a digital commerce client in the UK. You will partner with Product, Engineering, and UX to shape backlog and deliver actionable requirements.

Responsibilities include mapping journeys, defining acceptance criteria, and driving improvements that enhance customer experiences across B2B/B2C ecommerce platforms. Sponsorship and US employment considerations noted.

Qualifications

  • Experience translating business initiatives into epics, features, and user stories.
  • Ability to write detailed acceptance criteria and functional requirements.
  • Experience mapping customer journeys and operational workflows.
  • Proven ability to support Agile backlog refinement and sprint planning.
  • Strong stakeholder facilitation and cross-functional communication.

Responsibilities

  • Translate business initiatives into epics, features, and user stories.
  • Write detailed acceptance criteria and functional requirements.
  • Document business rules, risks, dependencies, and success metrics.
  • Map customer journeys and operational workflows.
  • Partner with Product, Engineering, UX, and business stakeholders.
  • Support backlog prioritization by evaluating business value and impact.
  • Deliver complete, actionable requirements for development teams.

Skills

Epics & user stories
Acceptance criteria
Stakeholder facilitation
Agile backlog refinement
Cross-functional collaboration

Tools

JIRA

Job description

ITAC Solutions is seeking a collaborative analyst to translate business strategy into scalable product features for a digital commerce client in the UK. You will partner with Product, Engineering, and UX to shape backlog and deliver actionable requirements.

Responsibilities include mapping journeys, defining acceptance criteria, and driving improvements that enhance customer experiences across B2B/B2C ecommerce platforms. Sponsorship and US employment considerations noted.

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