Business Analyst – eCommerce

ITAC Solutions; Birmingham; On-site; GBP 60,506 - 73,952; Full time

Benefits offered by this job

Healthcare coverage

Vacation & paid time off

Job summary

ITAC Solutions is seeking a collaborative analyst to translate business strategy into scalable product features for a digital commerce client in the UK. You will partner with Product, Engineering, and UX to shape backlog and deliver actionable requirements.

Responsibilities include mapping journeys, defining acceptance criteria, and driving improvements that enhance customer experiences across B2B/B2C ecommerce platforms. Sponsorship and US employment considerations noted.

Qualifications

• Experience translating business initiatives into epics, features, and user stories.
• Ability to write detailed acceptance criteria and functional requirements.
• Experience mapping customer journeys and operational workflows.
• Proven ability to support Agile backlog refinement and sprint planning.
• Strong stakeholder facilitation and cross-functional communication.

Responsibilities

• Translate business initiatives into epics, features, and user stories.
• Write detailed acceptance criteria and functional requirements.
• Document business rules, risks, dependencies, and success metrics.
• Map customer journeys and operational workflows.
• Partner with Product, Engineering, UX, and business stakeholders.
• Support backlog prioritization by evaluating business value and impact.
• Deliver complete, actionable requirements for development teams.

Skills

Epics & user stories

Acceptance criteria

Stakeholder facilitation

Agile backlog refinement

Cross-functional collaboration

Tools

JIRA

Job description

Help shape the future of digital commerce by turning business strategy into scalable product features. Our client is looking for a collaborative analyst who thrives on solving complex business challenges, partnering with cross‑functional teams, and driving meaningful improvements that enhance the customer experience.

C2C is not an option with this job opening and all applicants should be able work for any US Employer without sponsorship. Sponsorship is not provided and this person will not need to require sponsorship in the future.

Benefits & Extras

Comprehensive healthcare coverage options

Vacation, sick, and holiday pay

High‑impact role partnering with Product, Engineering, and UX teams

Compensation

$90,000

What You’ll Be Doing

Translate business initiatives into epics, features, and user stories

Write detailed acceptance criteria and functional requirements

Document business rules, risks, dependencies, and success metrics

Map customer journeys and operational workflows

Partner with Product, Engineering, UX, and business stakeholders

Support backlog prioritization by evaluating business value and impact

Deliver complete, actionable requirements for development teams

What You’ll Need to be Considered

Experience supporting B2B or B2C eCommerce platforms

Expertise creating epics, features, user stories, and acceptance criteria

Ability to map customer journeys and optimize operational workflows

Experience supporting Agile backlog refinement and sprint planning

Strong stakeholder facilitation and cross‑functional communication

Ability to evaluate business value, dependencies, and feature prioritization