Strategic Desk-Based Account Manager – Engineering

Sudlows; Ringway; On-site; GBP 35,000 - 55,000; Full time

Job summary

Sudlows, a specialist engineering company with UK-wide operations, seeks a Desk-Based Account Manager for the Sales & Commercial team at our Manchester head office. You will manage an allocated portfolio of customers, build strong long-term relationships and identify opportunities to increase revenue across existing accounts.

Working closely with Sales, Technical, Estimating and Operations, you will be a key contact for customers, handling enquiries via telephone, email and Teams, and developing

Qualifications

• Experience in desk-based account management with a customer-focused approach.
• Ability to identify opportunities to grow revenue within existing accounts.
• Strong communication skills via telephone, email and Teams.

Responsibilities

• Manage an allocated portfolio of existing customers and develop long-term commercial relationships.
• Act as a key contact for customers, ensuring professional, responsive and consistent service.
• Develop detailed understanding of customer requirements, business drivers and future project opportunities.
• Maintain regular contact with key customer stakeholders.
• Identify areas where Sudlows can provide additional services, solutions and expertise.
• Proactively manage customer queries and ensure issues are addressed promptly.
• Develop and maintain account plans for key customers.
• Identify new opportunities within existing customer accounts and manage from enquiry to order.
• Collaborate with Estimating and Technical teams to create competitive proposals.
• Follow up quotations and maintain momentum through the sales process.
• Identify future projects, frameworks, tenders and procurement opportunities.
• Develop opportunities across multiple stakeholders and departments.
• Aim to achieve agreed sales, margin and account-growth targets.

Skills

Account management

Business development

Sales

Customer relationships

Proactive

Job description

Sudlows, a specialist engineering company with UK-wide operations, seeks a Desk-Based Account Manager for the Sales & Commercial team at our Manchester head office. You will manage an allocated portfolio of customers, build strong long-term relationships and identify opportunities to increase revenue across existing accounts.

Working closely with Sales, Technical, Estimating and Operations, you will be a key contact for customers, handling enquiries via telephone, email and Teams, and developing