Strategic CSM for High-Potential, Product-Led Growth

Precision Labs; Greater London; Hybride; GBP 60 000 - 90 000; Plein temps

Résumé du poste

Attio in London is seeking a Named Customer Success Manager to own a portfolio of high-potential customers, build deep relationships, and help them extract value from Attio as they grow.

You’ll lead onboarding, adoption, renewals, and expansion in a highly consultative, product-led environment, working with Product, Engineering, RevOps, Solutions Engineering, Support, and Sales to align workflows and drive outcomes.

Qualifications

• 5+ years of relevant professional experience, including 3+ years in Customer Success or Account Management.
• Experience owning customer relationships in B2B software, ideally across SMB and mid-market customers in a product-led environment.
• A consultative approach and ability to understand a customer's business before jumping to a solution.
• Strong product instincts and a track record of coaching customers on how to get the most out of a complex software product.
• Comfort working hands-on with customers to solve problems rather than relying heavily on separate technical or implementation teams.
• Experience owning customer outcomes across adoption, retention, renewals, and expansion.
• A data-driven approach to prioritizing your portfolio, identifying risk, and uncovering opportunities.
• Experience working at an early- or growth-stage startup.
• A proactive mindset and comfort operating with autonomy in a fast-moving environment.

Responsabilités

• Own and develop relationships across a portfolio of high-potential customers.
• Lead customers through onboarding, adoption, ongoing value realization, renewals, and expansion.
• Develop a deep understanding of each customer's business, GTM motion, goals, and challenges.
• Identify potential early within a product-led customer base and help customers deepen their adoption as they grow.
• Advise customers on how to structure their workflows, processes, and use of Attio to support their business.
• Balance strategic relationship management with hands-on solutioning, moving comfortably between business goals and product configuration.
• Build relationships with stakeholders across customer organizations and become a trusted partner as their businesses evolve.
• Use customer data, product insights, and business context to identify risks and opportunities across your portfolio.
• Identify opportunities for deeper adoption and expansion based on customer needs and growth.
• Partner with Product, Engineering, RevOps, Solutions Engineering, Support, and Sales to solve customer problems and continuously improve the customer experience.
• Bring customer insights back into Attio to help shape our product and Customer Success motion.

Connaissances

Customer Success

Account Management

Product instincts

Data-driven

Strategic thinking

Autonomy

Cross-functional

Commercial instincts

Description du poste

Attio in London is seeking a Named Customer Success Manager to own a portfolio of high-potential customers, build deep relationships, and help them extract value from Attio as they grow.

You’ll lead onboarding, adoption, renewals, and expansion in a highly consultative, product-led environment, working with Product, Engineering, RevOps, Solutions Engineering, Support, and Sales to align workflows and drive outcomes.