Strategic Delivery Manager - Zurich Partnership

Randstad (Schweiz) AG; London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading company is seeking a Strategic Delivery Manager to lead the global rollout of the Onsi platform in partnership with Zurich Insurance. This hybrid role involves strategic planning, stakeholder management, and operational delivery, ensuring successful implementation across various markets.

Benefits

Employee Equity Options

Pension Contributions

25 days annual leave plus bank holidays

Birthday day off

1 month paid sabbatical after 5 years

Enhanced Parental Leave

Personal development budget

Flexible working hours and location

Work from abroad

Office Snacks & Drinks

Qualifications

• Proven success in leading projects from start to finish.
• Ability to navigate change and adjust to evolving priorities.

Responsibilities

• Oversee the implementation of the Onsi platform in new countries.
• Coordinate cross-functional teams to ensure solution delivery.
• Monitor rollout success against KPIs and SLAs.

Skills

Project Delivery

Adaptability

Stakeholder Management

Problem-Solving

Job description

Strategic Delivery Manager - Zurich Partnership
London, United Kingdom (Hybrid - 3 days per week in office)

With a recent strategic investment from Zurich Insurance and backing from the people behind Deliveroo, Zoopla, and Delivery Hero, we’re continuing to grow and evolve. Our journey has already been featured in The Economist, TechCrunch, and The Times—just to name a few.

A brief overview:

As Strategic Delivery Manager, you’ll lead the global rollout of the Onsi platform as part of our strategic partnership with Zurich, one of the world’s leading insurers. This partnership is at the heart of our international expansion—digitising Zurich’s employee benefits proposition and distributing products directly to employees (B2B2E) through the Onsi app.

You’ll operate at the intersection of strategy, commercial execution, and operational delivery—launching Onsi in new markets, building strong relationships with key Zurich stakeholders, and ensuring internal teams are aligned to deliver on our shared goals. This role is both high-impact and hands-on: you’ll turn big-picture strategy into day-to-day momentum and measurable results.

What you will do:

• Lead Global Rollouts: Oversee the end-to-end implementation of the Onsi platform in new countries and product segments—from strategic planning through to launch, optimisation, and scale.
• Partner with Zurich Teams: Work closely with Zurich’s Relationship Managers and market teams to shape local go-to-market approaches, secure engagement, and drive adoption of Onsi with employer clients.
• Deliver Onsi to Market: Coordinate cross-functional teams (Product, Engineering, Marketing, Operations, Support) to ensure the solution is delivered in line with contractual obligations, regulatory requirements, and market needs.
• Customise to Local Contexts: Adapt the Onsi experience to suit regional customer needs, regulatory frameworks, and cultural expectations—ensuring each implementation feels local, not just translated.
• Track & Report Performance: Monitor rollout success against agreed KPIs and SLAs, delivering timely, data-backed performance updates to both Zurich and internal stakeholders.
• Run Post-Launch Reviews: Lead structured post-launch evaluations to assess performance, gather feedback, and drive continuous improvements.
• Inform Future Roadmaps: Feed customer insights and market trends back into our product and commercial teams to help shape future iterations and unlock new opportunities.
  
  
  

️ This role isn’t for you if …

• You want a pure play strategy & management role. We’re all individual contributors here too.
• Don’t thrive in unpredictable, unstructured environments. Things change here, often.
• Struggle with ambiguity or uncertainty. We’re on a continuous learning journey, and things are often in flux.
• Want a highly specialised & defined role. We tend to operate more as hands-on generalists, which has a high degree of fluidity. “That’s not in my job description” isn’t a phrase we tend to use!
  

You will love this opportunity if:

You’re someone who thrives when taking ownership, challenges the norm, and celebrates the small wins along the way. Whether it’s navigating ambiguity or owning your impact, this role will allow you to stretch your limits and grow. There is no ‘I’ in Onsi, we don’t take ourselves too seriously and always win as a team.

You will need:

• Proven Success in Project Delivery: You have a strong track record of successfully leading projects from start to finish. You’re not just about overseeing delivery; you thrive in tackling challenges head-on, diving deep into new content areas, and ensuring the best decisions are made for the business.
• Adaptability: You excel in navigating change and are comfortable adjusting to shifts in scope, team dynamics, and evolving project priorities.
• Exceptional Stakeholder Management & Communication: With the ability to engage with diverse personalities, you communicate clearly and effectively, whether you're handling internal team conflicts or negotiating with external clients. You’re skilled in fostering collaboration and managing differing viewpoints.
• Passion for Problem-Solving: Complex challenges excite you. You have a knack for breaking down intricate problems into manageable steps, identifying the key assumptions and inputs needed for a solution, and guiding the team toward successful outcomes.
  

Excited about this opportunity? We’d love to hear from you! Please apply directly through the application link . We kindly ask that you apply through the link rather than reaching out directly, as it's the quickest way for us to give your application the attention it deserves. We can’t wait to review your application and hopefully get to know you soon!

What will you get in return?

Benefits:

• Employee Equity Options - Share in our success
• Pension Contributions - tiered matching up to 7%. (UK)
• Access to Onsi ODP and Marketplace
• 25 days annual leave plus bank holidays. Increased holiday allowance scheme up to 35 days plus holidays with tenure.
• Birthday day off, because no one should have to work on their birthday!
• Special days off - up to 3 extra days for life events like weddings and moving days
• 1 month paid sabbatical after your 5th year of service.
• Enhanced Parental Leave - enhanced pay and staggered return to work.
• Family Leave, starting (or growing) a family is a major life event. We’re here to support you through everything, from fertility treatment to appointments.
• Personal development budget to help you grow. £500 per annum increasing to £1500 after 3 years.
• Dedicated Learning & Development days - 12 days per annum
  
  

Perks:

• Flexible working hours and location: Split your time between your home and any of our offices in London or Amsterdam.
• Work from abroad - up to 20 days per annum
• Office Snacks & Drinks Enjoy a variety of snacks, coffee, tea, and more!
• Social and team activities: ️ Team lunches, coffee catch-ups, after-work get-togethers, and quarterly events — there’s always something happening to bring everyone together.
• Onsi swag: Onsi-branded gear like hoodies, notebooks, and water bottles, as welcome gifts and for milestone anniversaries!
• Knowledge Sharing: Lunch & Learns, Monthly Speaker Series (bringing you perspective and insights from an array of wonderful people) Team workshops and offsites.
• ️???? Keep healthy with 24/7 GP, Mental Health Support & Gym Discounts.
• Cycle to work and Tech schemes saving you money and spreading the cost.
  
  

Our Values:

• Get Onside: We recognise that we’re strongest as a team when we unite to achieve our mission. We’re committed to supporting & bringing out the best in each other. Put simply, we’re on each other’s side.
• Say It Like It Is: We embrace clarity, concision and transparency. Why? Because candour enables quality conversation, better decisions and greater speed.
• Bring Your Edge: Our creativity and innovation stems from our unique perspectives. We celebrate our diversity of thought, welcome new ideas and cultivate the talents that set us apart. We actively participate in creating an inclusive and respectful community where everyone feels valued.
• Make It Count: We pursue our goals with determination and a laser focus on what’s important while disregarding what’s not. We strive to succeed, accomplish and perform.
  
  

Our Commitment:

We aim to foster a diverse and inclusive workplace where differences are valued and where employees are treated fairly and supported in achieving their full potential.

Onsi is therefore fully committed to ensuring that it recruits, develops and retains employees solely on merit and that no one is treated less favourably because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Thank you for considering Onsi. We’re looking for passionate individuals to help us shape the future of work. If this opportunity excites you, we’d love to hear from you!