Delivery & Operations Lead

John Lewis Partnership; London; Hybrid; GBP 63,000 - 75,000; Full time

Job summary

A leading company is seeking a Delivery and Operations Lead to enhance customer value through effective management and collaboration. The role involves overseeing technical services, managing budgets, and fostering stakeholder relationships. The successful candidate will thrive in a dynamic environment and demonstrate strong leadership and communication skills.

Qualifications

• Proven track record in Agile Portfolio Delivery and/or Operational support.
• Ability to thrive in a challenging dynamic environment.
• Experience of managing budgets.

Responsibilities

• Set clear intent and direction to achieve outcomes.
• Own ways of working and encourage safe experimentation.
• Mitigate business risk while protecting throughput.

Skills

Agile Portfolio Delivery

Stakeholder Management

Financial Management

Communication

People Management

Job description

About the roleAs a Delivery and Operations Lead in our business the number one focus is to work collaboratively to create more value for our customers through an unrelenting drive to deliver value to the customers in support of our Business objectives, acting as an immediate escalation point to unblock issues and impediments.
This role will assure, execute and maintain technical services within a specific functional domain (e.g. Supply Chain etc). Managing significant budgets, you will maintain a strategic view of technical services, projects and outcomes whilst working and managing dependencies within and across domains. You will also focus on developing and maintaining stakeholder relationships, demonstrating effective influencing skills.
You will have the opportunity to develop and stretch personally and professionally to achieve your potential.

Contract type : This role is permanent contract

Working pattern/flexible working: The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business.

Location : This role will have a home location London or Bracknell which will be agreed with the line manager. This role will require Partners to work in London or Bracknell and other locations on a regular basis dependent on the business needs.
Salary: the expected salary for this role is upto £75,000

Key responsibilities

• Set clear intent, direction and guardrails to achieve outcomes, aligned to the Partnership and business area strategy.

• Embrace Agile working principles by demonstrating a flexible approach to working, joining missions as needed and/or supporting colleagues to secure the success of the mission.

• Owns ways of working in capabilities and encourages safe experimentation in build and run

• Mitigate business risk while protecting throughput and business value.

• Optimise cost of delivery by effectively using Partners and 3rd Parties by finding and removing all waste in the process

• Assure operability delivery of your area.

• Ensures all teams / services have clear OKRs

• Inspires and motivates teams focused on creation of value to the Partnership. You are able to work closely with other Delivery & Operations Leads to deliver initiative outcomes for the Business.

• Empower and support teams to make decisions and resolve challenges in line with the strategy.

• Invest in your personal and professional development, as well as supporting those in your team to develop theirs

• Line Manages Partners in-line with JL&P principles with clear OKRs and robust performance management

• As a co-owner, actively share the responsibilities of ownership and support Partners and colleagues to have a voice in our business.

Essential skills/experience you’ll need

• Proven track record in Agile Portfolio Delivery and/or Operational support and continuous improvement

• Ability to thrive in a challenging dynamic environment, adept at managing ambiguity

• Ability to build strong delivery teams

• Stakeholder Management

• Financial Management, including Budgeting & Cost Control

• Very strong Communication & Influencing Skills, both written & verbal

• People & Task Management

• Has worked with or familiar with agile ways of working

• Has successfully worked with or familiarity of a DevOps culture

• Has experience of managing budgets

• Experience of delivery of complex pieces of work

• Strong Coaching skills to transform ways of working

• Strong understanding of Lean principles

• Can plan effectively and is outcome focused

• People management experience

• Has worked in a matrix management environment

• Has a strong understanding of Product (Ways of Working) Management process and principles

• Strong stakeholder and 3rd party management skills

• Demonstrates ability to cope with ambiguity and delivery timelines

• Demonstrates a high level of personal accountability

Desirable skills/experience you may have

• Demonstrable experience within Supply Chain or Retail arena

• Experience of Warehousing or Ordering solutions

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About The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.