Strategic Customer Supply Chain Lead

Lindt & Sprungli (U.K.) Limited; United Kingdom; Presencial; GBP 50.000 - 62.000; Jornada completa

Descripción de la vacante

Lindt & Sprüngli (U.K.) Limited is recruiting a Customer Supply Chain Lead to shape and own key customer relationships from a supply chain perspective. You will act as the voice of the customer, aligning expectations with operational delivery and driving improvements in service, OTIF, and sustainability initiatives.

The role collaborates with Sales, Demand Planning and Supply Chain to deliver actionable insights, lead customer reviews, and report performance metrics in the UK, with a strategic

Formación

• Experience in a customer-facing supply chain or operations role.
• FMCG experience with understanding of customer expectations and operational dynamics.
• Ability to translate data and customer feedback into strategic recommendations.
• Strong knowledge of end-to-end supply chain processes (order management, picking, loading, delivery, PODs) within SAP.
• Excellent attention to detail and PC skills, including SAP/WMS and Excel.

Responsabilidades

• Act as the primary supply chain point of contact for key customers (IE/UK).
• Build strong, collaborative relationships, acting as a trusted advisor on supply chain topics.
• Provide expert consultancy to internal & external customers on service, delivery, and operational improvements.
• Lead regular customer reviews and performance discussions with clear actions and progress.
• Own service level reporting and communicate insights to stakeholders and customers.

Conocimientos

Customer facing

FMCG knowledge

Data analysis

Stakeholder management

Communication

Autonomy

Herramientas

SAP/WMS

Excel

Descripción del empleo

Lindt & Sprüngli (U.K.) Limited is recruiting a Customer Supply Chain Lead to shape and own key customer relationships from a supply chain perspective. You will act as the voice of the customer, aligning expectations with operational delivery and driving improvements in service, OTIF, and sustainability initiatives.

The role collaborates with Sales, Demand Planning and Supply Chain to deliver actionable insights, lead customer reviews, and report performance metrics in the UK, with a strategic