Strategic Customer Supply Chain Leader - FMCG

Lindt & Sprüngli; Greater London; Presencial; GBP 50 000 - 62 000; Tempo integral

Resumo da oferta

Lindt & Sprüngli UK is seeking a Customer Supply Chain Lead to shape and lead key customer relationships from a supply chain perspective. You will act as the voice of the customer, ensuring alignment between expectations and operational delivery.

The role collaborates across Customers, Sales, Demand Planning and Supply Chain, providing consultancy to optimise service levels, drive performance, and enhance customer satisfaction.

Qualificações

• Experience in a customer-facing supply chain or operations role.
• Strong understanding of end-to-end supply chain processes (order management to delivery).
• FMCG experience with customer expectations and operational dynamics.
• Proven ability to translate data and feedback into strategic recommendations.
• Excellent communication, facilitation and presentation skills.

Responsabilidades

• Act as the primary supply chain point of contact for key customers (IE/UK).
• Lead regular customer reviews with sales and supply chain teams.
• Own service level reporting, including OTIF, and communicate insights.
• Translate customer feedback into improvement initiatives and actions.
• Collaborate cross-functionally to align messaging and recovery plans.

Conhecimentos

Customer facing

Supply chain

Operations

FMCG

SAP/WMS

Excel

Stakeholder management

Leadership

Ferramentas

SAP

WMS

Excel

Descrição da oferta de emprego

Lindt & Sprüngli UK is seeking a Customer Supply Chain Lead to shape and lead key customer relationships from a supply chain perspective. You will act as the voice of the customer, ensuring alignment between expectations and operational delivery.

The role collaborates across Customers, Sales, Demand Planning and Supply Chain, providing consultancy to optimise service levels, drive performance, and enhance customer satisfaction.