Strategic Customer Success Manager – London Hybrid

Blink - The Employee App; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Stock options

25 days leave + public holidays

Private healthcare with AXA

3% employer pension contribution

Cycle to Work scheme

Social events

Enhanced parental leave

Job summary

Blink - The Employee App in London is seeking a Customer Success professional to partner with a portfolio of customers across the UK, US and Australia, guiding them to achieve business goals and maximize value from Blink.

You will own relationships from end users to executives, drive renewals and expansions, craft value-driven business cases, and work with Product and Engineering to feed the roadmap. You’ll also deliver webinars and trainings to scale customer success.

Qualifications

• Proven experience in a Customer Success role within a B2B SaaS business.
• Experience managing renewals and upsell conversations.
• Strong relationship-building and stakeholder management.
• Proactive, growth-minded mindset for scaling CS efforts.
• Empathy, listening skills, and customer-first attitude.
• Strong time management and independent work discipline.
• Ability to translate customer needs to product feedback.

Responsibilities

• Develop deep understanding of each customer’s objectives, challenges and industry trends.
• Act as trusted advisor to drive value, adoption and long-term satisfaction with Blink.
• Build and nurture relationships from day-to-day users to executive sponsors.
• Lead renewal and expansion conversations, identify growth opportunities and reduce churn.
• Create value-led business cases to promote adoption of features or services.
• Collaborate with Product and Engineering to champion the voice of the customer.
• Deliver webinars, training sessions and reusable content to scale success.

Skills

Customer Success

Renewals upsell

Relationship building

Time management

Digital & technical skills

Tools

CRM systems

Job description

Blink - The Employee App in London is seeking a Customer Success professional to partner with a portfolio of customers across the UK, US and Australia, guiding them to achieve business goals and maximize value from Blink.

You will own relationships from end users to executives, drive renewals and expansions, craft value-driven business cases, and work with Product and Engineering to feed the roadmap. You’ll also deliver webinars and trainings to scale customer success.