Enterprise Customer Success Manager- Transportation

Blink - Employee Experience Platform; London; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary and equity

25 days off plus public holidays

Learning & development focus

Private healthcare

Pension scheme

Job summary

A leading company in the digital workplace sector seeks an experienced Customer Success Manager to enhance client relationships and drive value for enterprise accounts. You will manage key accounts, ensuring customer satisfaction and retention while collaborating with cross-functional teams. This role offers the chance to be part of a dynamic team focused on innovation and customer advocacy, with a commitment to personal and professional growth.

Qualifications

• 5+ years in a Customer Success or similar role focused on enterprise accounts.
• Experience in a B2B SaaS environment is a plus.

Responsibilities

• Managing high-value enterprise transportation accounts.
• Building executive-level relationships and driving commercial outcomes.
• Delivering engaging webinars and training sessions.

Skills

Customer Success

Communication

Presentation

Technical Skills

Job description

NB: This is a London based role - the candidate should be based in or around London, and be happy to work from our Old Street office 3 days per week.

Blink is a pioneering digital workplace platform that transforms intranets into dynamic, personalized employee experiences. We're at the forefront of workplace evolution, providing innovative solutions that connect entire workforces and deliver unprecedented insights into employee engagement and behaviour.

What will you be doing?

As a part of our Customer Success team across the UK, USA and Australia, you'll help us to take our customer-focused ethos to the next level. You’ll be a trusted advisor to some of our most strategic transportation clients. You’ll take full ownership of the post-sales relationship, ensuring that our customers achieve measurable value from Blink, expand their usage, and remain loyal advocates.

Your responsibilities will include:

• Managing a portfolio of high-value enterprise transportation accounts, each with multiple business units, regions, and stakeholder groups.
• Leading strategic planning conversations to align Blink’s platform with the customer’s organisational goals, workforce priorities, and operational KPIs.
• Building executive-level relationships and delivering high-impact E/QBRs to demonstrate ROI, adoption trends, and strategic alignment.
• Driving commercial outcomes through proactive renewal and expansion planning, working closely with Sales and Finance.
• Collaborating cross-functionally with Product and Engineering to ensure enterprise customer feedback informs prioritisation and innovation.
• Anticipating and mitigating risks to adoption, engagement, and retention - owning the strategy to maintain long-term health of your accounts.
• Contribute to the success of the wider CS team through the introduction of new initiatives, process improvements and upskilling.
• Staying on top of transportation industry trends, regulatory shifts, and innovation opportunities that could impact or benefit your customers.
• Delivering engaging webinars, training sessions, and reusable content that supports scalable customer success.

About you

You’re an experienced enterprise relationship manager who thrives in strategic, cross-functional roles. You bring a blend of commercial savvy, industry insight, and customer advocacy, and you know how to influence both execs and operators in large, complex organizations.

We're also looking for:

• 5+ years in a Customer Success or similar role, focused on enterprise accounts
• Previous experience working in or with the transportation sector, with an understanding of its operational dynamics and challenges.
• Experience working with or in a B2B SaaS environment a plus
• A proven ability to build and influence executive relationships, manage multiple stakeholders, and guide complex organizations through change.
• Excellent communication and presentation skills, with comfort leading board-level reviews and executive strategy sessions.
• Someone excited to be involved in a scaling Customer Success function and business, where you can share ideas and drive growth.
• Empathetic and sincere about solving customer problems.
• Experience in the commercial elements of Customer Success, eg. renewals
• The ability to work autonomously with excellent discipline.
• Strong technical and digital skills, able to automate tasks using online tools.
• Experience in a fast-paced, high-growth, metric-driven environment.
• Relentless in pursuit of goals, competitive and ambitious.

About us

We're a motivated and ambitious team, we're all different, but these traits tie us together. We work closely as a team and genuinely value each other's opinions. Most of all, we try and learn as much as we can from one another, through knowledge sharing and healthy debate.

What we offer

You will have the opportunity to be part of something impactful, large-scale, and meaningful. Most importantly, you’ll work for a company with a strong purpose, with an ambitious team embarking on a journey most start-ups can only dream of!

Benefits include:

• Competitive salary – and equity in the company
• 25 days a year off (plus public holidays!)
• Learning & development focus, plus mentorship options. We’ll do everything we can to get you to the top of your game
• Private healthcare, Ride2Work, pension scheme

At Blink, we're committed to creating an inclusive and diverse culture where our people feel they truly belong. We value and respect individual differences, so all applications will receive fair and equal consideration without regard to ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability or age.