Strategic Customer Insight & Analytics Leader (Hybrid)

Michael Page

Cambridgeshire and Peterborough

Hybrid

GBP 42,000 - 48,000

Full time

4 days ago

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Job summary

Michael Page is seeking a Customer Insight and Analytics Manager to turn complex customer data into strategic insights and drive data-led decision making across marketing, digital, and customer experience. You will lead a small team, partner with CRM, UX, and analytics functions, and deliver high-impact reporting and dashboards.

The role requires proven analytics experience, strong stakeholder management, and a commercial mindset.

Qualifications

Proven experience in a similar role with customer insight and analytics.
Strong data analysis, reporting, and visualisation skills.
Comfortable using tools such as Power BI and GA4 for web analytics.
Experience with CRM platforms and integrating data from multiple sources to generate insights.
Strong understanding of customer experience, journey analysis, GDPR, and data governance.
Commercially minded leader with stakeholder management, communication and people development skills.

Responsibilities

Turn complex data into actionable insights to shape strategy and drive performance.
Lead customer insight and feedback programs to improve engagement and retention.
Develop reporting and dashboards that reveal key trends and outcomes.
Collaborate with marketing, digital, CRM, and UX to optimise customer journeys and data-led decisions.
Own and enhance analytics capability, ensuring tools and processes deliver commercial value.
Drive a culture of continuous improvement, innovation, and customer-centric thinking; line manage 2 staff.