Strategic Customer Engagement Lead: Workshops & Innovation

DS Smith Plc; Cambourne; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Discretionary bonus

25 days holiday plus bank holidays

Pension scheme, life assurance and -

Employee Assistance Programme

Employee Discounts

Cycle to work scheme

Job summary

DS Smith UK&I is seeking a Customer Engagement Manager to lead strategic partnerships, shape the customer engagement roadmap, and deliver inspiring experiences across hubs and customer sites. You will partner with Sales, Marketing, Sustainability and Design & Innovation to translate insights into ABM programs, drive growth, and mentor a team at the Customer Impact Centre.

This role requires a natural storyteller with strong presentation skills and the ability to co-create value with senior

Qualifications

• Proven experience in a customer-facing B2B marketing, sales enablement, or customer engagement role within FMCG, manufacturing, retail, or agency environments.
• Degree or professional qualification in Business, Marketing, Sales, or a related discipline – desirable.

Responsibilities

• Design, facilitate, and deliver tailored 1:1 and 1:many customer workshops, webinars, and inspiration sessions across physical, hybrid, and virtual environments.
• Maintain and refresh the Customer Innovation Hub experiences, ensuring brand excellence and impactful showcase of new solutions.
• Build compelling presentation assets, co‑create pitch materials, and align content with customer account plans, tenders, and ABM priorities.
• Develop a deep understanding of customer challenges, category dynamics and market trends, translating insights into compelling engagement opportunities.
• Collaborate with regional Sales, Design & Innovation squads, and sustainability leads to coordinate multi‑disciplinary customer sessions.
• Measure and report on customer engagement metrics, tracking CRM‑linked opportunities, NPS, and event ROI.

Skills

Storytelling

Public speaking

Workshop facilitation

ABM programs

PowerPoint

Education

Business/Marketing degree

Tools

PowerPoint

Virtual collaboration tools

Job description

DS Smith UK&I is seeking a Customer Engagement Manager to lead strategic partnerships, shape the customer engagement roadmap, and deliver inspiring experiences across hubs and customer sites. You will partner with Sales, Marketing, Sustainability and Design & Innovation to translate insights into ABM programs, drive growth, and mentor a team at the Customer Impact Centre.

This role requires a natural storyteller with strong presentation skills and the ability to co-create value with senior