Customer Engagement & Growth Lead

DS Smith Plc; West Stow; Presencial; GBP 65.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Discretionary bonus

25 days holiday plus bank holidays

Pension scheme

Life assurance and income protection

Employee Assistance Programme

Employee Discounts

Cycle to work scheme

Descripción de la vacante

DS Smith Plc in the UK is seeking a Customer Engagement Manager to lead our UK&I strategy, shaping workshops, ABM programmes, and customer experiences across our Innovation Hubs and customer locations. You will partner with Sales, Marketing, Sustainability and Design & Innovation to translate insights into growth opportunities.

The role demands a natural storyteller and relationship builder who thrives in front of senior decision-makers and complex stakeholder networks, delivering measurable

Formación

• Experience in B2B marketing, sales enablement, or customer engagement
• Degree or professional qualification in Business, Marketing, or related field
• Passion for packaging, innovation and sustainability with storytelling
• Strong presentation and workshop facilitation for senior audiences
• Commercial mindset translating trends into opportunities
• Proficient in PowerPoint and virtual collaboration tools
• Energetic self-starter with a collaborative approach

Responsabilidades

• Design, facilitate and deliver tailored customer workshops across environments
• Refresh and manage the Customer Innovation Hub experiences
• Create pitch assets and align content with account plans and ABM
• Translate market insights into engagement opportunities
• Collaborate with regional Sales, Design & Innovation and sustainability teams
• Measure engagement metrics and report CRM-linked opportunities

Conocimientos

Customer engagement

Stakeholder management

Public speaking

Workshop facilitation

ABM programs

Educación

Degree in Business/Marketing

Herramientas

PowerPoint

Collaboration tools

Descripción del empleo

DS Smith Plc in the UK is seeking a Customer Engagement Manager to lead our UK&I strategy, shaping workshops, ABM programmes, and customer experiences across our Innovation Hubs and customer locations. You will partner with Sales, Marketing, Sustainability and Design & Innovation to translate insights into growth opportunities.

The role demands a natural storyteller and relationship builder who thrives in front of senior decision-makers and complex stakeholder networks, delivering measurable