Strategic Customer Engagement Lead (UK&I)

DS Smith; Cambridge; Presencial; GBP 45.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Discretionary bonus

25 days holiday plus bank holidays

Pension scheme, life assurance and

income protection

Employee Assistance Programme

Employee Discounts

Cycle to work scheme

Descripción de la vacante

DS Smith Plc is seeking a Customer Engagement Manager for the UK&I Packaging division. The role focuses on leading workshops, shaping engagement strategies, and translating market insights into targeted ABM programs.

You will collaborate with Sales, Marketing, Sustainability and Design teams to drive growth and strengthen strategic customer partnerships. Based at the Customer Impact Centre in Fordham, the role requires strong storytelling, senior stakeholder engagement, and a proactive,

Formación

• Proven experience in a customer-facing B2B marketing, sales enablement, or customer engagement role within FMCG, manufacturing, retail, or agency environments
• Degree or professional qualification in Business, Marketing, Sales, or a related discipline – desirable
• A passion for packaging, innovation and sustainability, with the ability to translate insights into compelling storytelling and engagement experiences
• Outstanding presentation, public speaking, and workshop facilitation skills with a track record of engaging senior decision-makers and large audiences
• Strong commercial mindset with the ability to translate consumer trends, sustainability priorities, and category insights into tangible business opportunities
• Proficient in PowerPoint, virtual collaboration tools (360° virtual environments/webinars), and end-to-end event/vendor coordination
• An energetic, proactive self-starter with a collaborative spirit, comfortable navigating ambiguity and managing diverse stakeholders across a matrix organisation

Responsabilidades

• Workshop, 1:1 and 1:many sessions across physical, hybrid, and virtual environments
• Maintain and refresh the Customer Innovation Hub experiences
• Build compelling presentation assets and align content with account plans, tenders, and ABM priorities
• Translate market insights into customer engagement opportunities and feed back into the business
• Collaborate with regional Sales, Design & Innovation squads, and sustainability leads
• Measure and report on engagement metrics, track CRM opportunities, NPS, and event ROI

Conocimientos

Customer engagement

Storytelling

Public speaking

Workshop facilitation

Account-based marketing

Strategic collaboration

PowerPoint

CRM / data analysis

Educación

Degree in Business/Marketing or related

Herramientas

CRM software

ABM platforms

Virtual event platforms

Descripción del empleo

DS Smith Plc is seeking a Customer Engagement Manager for the UK&I Packaging division. The role focuses on leading workshops, shaping engagement strategies, and translating market insights into targeted ABM programs.

You will collaborate with Sales, Marketing, Sustainability and Design teams to drive growth and strengthen strategic customer partnerships. Based at the Customer Impact Centre in Fordham, the role requires strong storytelling, senior stakeholder engagement, and a proactive,