Customer Experience & Engagement Lead

DS Smith Europe; Fordham; In loco; GBP 55.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Discretionary bonus

25 days holiday plus bank holidays

Pension scheme, life assurance and IP

Employee Assistance Programme

Employee Discounts

Cycle to work scheme

Descrizione del lavoro

DS Smith is seeking a Customer Engagement Manager for our UK&I Packaging division, based at the Fordham Customer Impact Centre. You will lead the customer engagement strategy, partner with Sales, Marketing, Sustainability and Design & Innovation, and craft engaging workshops and ABM programmes to drive growth and strengthen strategic partnerships.

You will also coach a team member and drive measurement of engagement metrics, NPS, and event ROI, while translating market insights into compelling

Competenze

• Experience in a customer-facing B2B marketing or engagement role.
• Degree in Business, Marketing, Sales, or related discipline.
• Ability to translate market insights into storytelling and engagement experiences.
• Outstanding presentation and workshop facilitation skills.
• Strong commercial mindset with ability to turn insights into opportunities.
• Proficiency in PowerPoint and virtual collaboration tools.
• Energetic, proactive self-starter with collaborative spirit.

Mansioni

• Lead tailored customer workshops and events across physical, hybrid, and virtual environments.
• Refresh and manage Customer Innovation Hub experiences.
• Create compelling assets and align content with account plans and ABM priorities.
• Translate customer insights into engagement opportunities and shape future priorities.
• Coordinate cross-functional sessions with Sales, Design & Innovation, and Sustainability.
• Track engagement metrics, CRM opportunities, and event ROI.

Conoscenze

Customer-facing marketing

Sales enablement

Customer engagement

Formazione

Degree in Business/Marketing/Sales

Strumenti

PowerPoint

Web conferencing tools

Descrizione del lavoro

DS Smith is seeking a Customer Engagement Manager for our UK&I Packaging division, based at the Fordham Customer Impact Centre. You will lead the customer engagement strategy, partner with Sales, Marketing, Sustainability and Design & Innovation, and craft engaging workshops and ABM programmes to drive growth and strengthen strategic partnerships.

You will also coach a team member and drive measurement of engagement metrics, NPS, and event ROI, while translating market insights into compelling