Strategic Customer Enablement Lead

Figma; Greater London; On-site; GBP 70,000 - 95,000; Full time

Job summary

Figma is seeking a Customer Enablement Manager to work with a portfolio of large customers, driving adoption and value from the platform. You’ll design bespoke enablement plans, share best practices, and build trusted relationships across internal teams to support long-term success.

You will partner with Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates to deliver scalable training and proactive engagement strategies that align product features with

Qualifications

• 4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS.
• Excellent communication skills, with the ability to connect with a wide range of customer personas.
• Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption.
• A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams.
• Fluent in French.

Responsibilities

• Manage the adoption journey for a portfolio of large, strategic customers
• Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery
• Document proactive engagement strategies as part of high quality, bespoke enablement plans
• Share best practices, use cases, and product expertise to help teams unlock the full value of Figma
• Build trusted relationships with stakeholders across roles and departments—from individual contributors to senior leaders
• Identify and empower internal champions who can advocate for Figma within their organizations
• Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk migration
• Deliver live and scalable training sessions customized to customer maturity and needs
• Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success

Skills

Communication skills

Customer success

Relationship building

Cross-functional collaboration

French language

Tools

Figma

Job description

Figma is seeking a Customer Enablement Manager to work with a portfolio of large customers, driving adoption and value from the platform. You’ll design bespoke enablement plans, share best practices, and build trusted relationships across internal teams to support long-term success.

You will partner with Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates to deliver scalable training and proactive engagement strategies that align product features with