Strategic Customer Enablement Manager | SaaS Adoption

Mat Vin; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Figma is seeking a Customer Enablement Manager in London to lead the adoption journey for large strategic customers, aligning product capabilities with customer goals and driving measurable value. The role requires partnering with cross-functional teams to design proactive enablement strategies and deliver tailored training that accelerates product adoption.

The ideal candidate has strong communication, product knowledge, and a proven track record of driving outcomes in a SaaS environment; you

Qualifications

• 4+ years in Technical Account Management, Technical Customer Success, Customer Success, Account Management, or a related SaaS role.
• Excellent communication across a wide range of customer personas.
• Strong product knowledge with a customer-first, consultative approach.
• Proven ability to drive outcomes and collaborate with cross-functional teams.

Responsibilities

• Manage the adoption journey for a portfolio of large, strategic customers.
• Understand customer goals and success metrics; use product data to inform proactive engagement strategies.
• Document proactive engagement strategies as part of bespoke enablement plans.
• Share best practices, use cases, and product expertise to unlock full value for customers.
• Build trusted relationships with stakeholders across roles and departments, from contributors to senior leaders.
• Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk mitigation.
• Deliver live and scalable training sessions customized to customer maturity and needs.
• Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success.

Skills

4+ years experience

Excellent communication

Product knowledge

Cross-functional collaboration

Tools

Figma

Job description

Figma is seeking a Customer Enablement Manager in London to lead the adoption journey for large strategic customers, aligning product capabilities with customer goals and driving measurable value. The role requires partnering with cross-functional teams to design proactive enablement strategies and deliver tailored training that accelerates product adoption.

The ideal candidate has strong communication, product knowledge, and a proven track record of driving outcomes in a SaaS environment; you