Strategic CSM for Growth-Focused B2B Software

Attio; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

Attio, the CRM for agentic revenue, is looking for a Named Customer Success Manager based in London. You will own a portfolio of high-potential customers, building deep relationships and helping them extract value from Attio as they grow.

This is a highly consultative and hands-on role, operating in a fast-moving, product-led environment. You'll guide onboarding, adoption, renewals, and expansion, tailoring workflows and configurations.

Qualifications

• 5+ years of relevant professional experience, including 3+ years in Customer Success or Account Management.
• Experience owning customer relationships in B2B software, ideally across SMB and mid‑market customers in a product‑led environment.
• A consultative approach and ability to understand a customer's business before jumping to a solution.
• Strong product instincts and a track record of coaching customers on how to get the most out of a complex software product.
• Comfort working hands‑on with customers to solve problems rather than relying heavily on separate technical or implementation teams.
• Experience owning customer outcomes across adoption, retention, renewals, and expansion.
• Strong commercial instincts and an ability to recognize customer potential beyond current spend or company size.
• Comfort working with fast‑growing companies and lean teams where priorities and needs can change quickly.
• A data‑driven approach to prioritizing your portfolio, identifying risk, and uncovering opportunities.
• Experience working at an early‑or growth‑stage startup.
• A proactive mindset and comfort operating with autonomy in a fast‑moving environment.

Responsibilities

• Own and develop relationships across a portfolio of high-potential customers.
• Lead customers through onboarding, adoption, ongoing value realization, renewals, and expansion.
• Develop a deep understanding of each customer's business, GTM motion, goals, and challenges.
• Identify potential early within a product‑led customer base and help customers deepen their adoption as they grow.
• Advise customers on how to structure their workflows, processes, and use of Attio to support their business.
• Balance strategic relationship management with hands‑on solutioning, moving comfortably between business goals and product configuration.
• Build relationships with stakeholders across customer organizations and become a trusted partner as their businesses evolve.
• Use customer data, product insights, and business context to identify risks and opportunities across your portfolio.
• Identify opportunities for deeper adoption and expansion based on customer needs and growth.
• Partner with Product, Engineering, RevOps, Solutions Engineering, Support, and Sales to solve customer problems and continuously improve the customer experience.
• Bring customer insights back into Attio to help shape our product and Customer Success motion.

Skills

Relationship management

Portfolio management

Onboarding

Renewals

Expansion

Cross-functional collaboration

Product-led growth

Data-driven decision making

Startup experience

Autonomy

Job description

Attio, the CRM for agentic revenue, is looking for a Named Customer Success Manager based in London. You will own a portfolio of high-potential customers, building deep relationships and helping them extract value from Attio as they grow.

This is a highly consultative and hands-on role, operating in a fast-moving, product-led environment. You'll guide onboarding, adoption, renewals, and expansion, tailoring workflows and configurations.