Strategic CSM - Enterprise Retail (Remote-Eligible)

Zebra Technologies; Bourne End; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

25 days vacation

Volunteer time off 32 hours/year

Pension scheme

Job summary

Zebra Technologies is seeking a Strategic Customer Success Manager for the UKI & Nordics region. You will be the post-sales trusted advisor for a portfolio of 5–6 enterprise retail accounts, driving adoption across hardware and SaaS, and leading renewal and expansion opportunities.

This field-based role requires travel across the UK, with access to hubs in Bourne End and London, and a strong capability to influence at C-suite level in a fast-paced technology environment.

Qualifications

• Experience in strategic customer success or key account roles within tech.
• Proven ability to manage high-value enterprise accounts and renewals.
• Strong English communication and executive presentation skills.

Responsibilities

• Build trusted advisor relationships with senior/C-suite across 5–6 enterprise accounts.
• Monitor adoption, ROI, and usage across hardware and SaaS portfolio.
• Lead contract renewals and renewals forecasting in Salesforce.
• Identify expansion opportunities and technology refresh cycles with sales.
• Escalate and coordinate cross-functional teams to resolve high-impact issues.

Skills

Strategic CS

Account Management

SaaS/Enterprise Tech

Executive communication

Contract negotiation

Job description

Zebra Technologies is seeking a Strategic Customer Success Manager for the UKI & Nordics region. You will be the post-sales trusted advisor for a portfolio of 5–6 enterprise retail accounts, driving adoption across hardware and SaaS, and leading renewal and expansion opportunities.

This field-based role requires travel across the UK, with access to hubs in Bourne End and London, and a strong capability to influence at C-suite level in a fast-paced technology environment.