Strategic CSM for Defence-Grade Communications

Steatite Limited; Redditch; On-site; GBP 42,000 - 64,000; Full time

Job summary

Steatite Communications seeks a Customer Success Manager to join our team, supporting customers in complex, mission-critical environments and acting as the primary post-sales contact to maximise value of our communications solutions.

You will collaborate with Business Development, Engineering, Projects and Field Services to ensure successful delivery, effective technical support and identify future customer opportunities, while building long-term relationships.

Qualifications

• Experience in technical customer success, account management or a similar customer-facing role within an engineering, communications or technology environment.
• Good technical understanding of communications and networking solutions.
• Strong customer relationship management and stakeholder engagement skills.
• Experience coordinating technical teams and resolving customer challenges.
• Commercial awareness with the ability to identify customer requirements and potential opportunities.
• Excellent communication, presentation, organisational and problem-solving skills.
• Ability to collaborate effectively across multiple business functions.

Responsibilities

• Manage and develop relationships with key customers, acting as their primary post-sales contact.
• Lead customer reviews, understand operational requirements and proactively address challenges.
• Support mission planning, capability development and future technology requirements.
• Coordinate technical support, issue resolution and customer acceptance activities.
• Support customer training, product demonstrations and operational engagement.
• Work collaboratively with internal teams to ensure a seamless transition from sales through to delivery and ongoing support.
• Gather customer feedback and identify opportunities for solution improvements and future development.
• Contribute to business development activities, including requirements capture, solution definition and bid preparation.
• Monitor customer commitments and coordinate activities to maintain high levels of customer satisfaction.

Skills

Customer success

Account management

Technical understanding

Stakeholder engagement

Operations coordination

Communication skills

Job description

Steatite Communications seeks a Customer Success Manager to join our team, supporting customers in complex, mission-critical environments and acting as the primary post-sales contact to maximise value of our communications solutions.

You will collaborate with Business Development, Engineering, Projects and Field Services to ensure successful delivery, effective technical support and identify future customer opportunities, while building long-term relationships.