Customer Success Manager

Optimove; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Optimove in London is seeking a Customer Success Manager (CSM) to manage strategic client relationships and unlock ongoing value from the Optimove platform. You’ll work with senior client stakeholders, including CMOs and CRM leads, to drive adoption and satisfaction.

The role requires 1–4 years in related roles, excellent presentation/communication skills, and a proactive, organized approach. This is a hybrid role with in-office presence in London three days per week.

Qualifications

• Bachelor’s degree required.
• Excellent presentation and communication skills.
• Proactive, highly organized with the ability to manage multiple tasks.
• Strong interpersonal and analytical abilities.
• Growth mindset with a willingness to learn and adapt.

Responsibilities

• Own overall client relationship and help clients unlock value from Optimove.
• Establish strategic relationships with assigned clients.
• Coordinate with internal teams to engage resources for clients.
• Act as advocate for customers by communicating requests and issues across departments.
• Provide training and guidance to help clients maximize value from the Optimove platform.
• Communicate major product updates and ensure adoption by clients.

Job description

At Optimove, we believe people are capable of more than a single job description. You’re not hired just to fill a position- you’re empowered to shape it, grow it, and make it your own. We call this being Positionless. And Positionless isn’t just our culture. It’s our product. Optimove is the creator of Positionless Marketing, an AI-powered platform that gives every marketer the power to analyze, create, launch, and optimize independently. The result is faster execution, deeper personalization, and 88% greater campaign efficiency. Recognized as a Visionary in Gartner’s Magic Quadrant, we partner with leading brands like Sephora, Staples, and Entain. Today, more than 500 Optimovers across NYC, London, Tel Aviv, Scotland, Brazil, Estonia, and beyond are building the future of marketing together, in an environment that actively encourages ownership and growth, with two out of every three managers promoted from within. If you’re looking for a place where you can do more, be more, come grow with us.

Optimove’s Customer Success Manager (CSM) fills a dynamic and essential client-facing role, interacting collaboratively with multiple client stakeholders including CMO’s, CRM Leads, project managers and software developers to deliver outstanding results. Dedicated to unlocking value for our clients and enabling them to achieve success and satisfaction, our CSMs serves as the main point of contact with our valued customers. This role requires highly effective management and people skills coupled with robust analytical capabilities. The CSM is a valuable member of the customer-facing team. The position brings with it an excellent opportunity to learn and grow within a lively and challenging environment. If you're looking for the next step in your career in Customer Success, this could be the right opportunity for you!

Responsibilities:

• Own overall client relationship, enabling them to unlock value from their partnership with Optimove
• Establish a trusted and strategic relationship with each assigned client
• Be a strategic connector, ensuring the right resources from Optimove engage with key stakeholders at your clients
• Be the customer’s advocate internally by communicating requests and issues across departments
• Provide training, guidance and advice to help your clients unlock maximum value using the Optimove platform
• Communicate major product updates and releases ensuring clients enact changes

Requirements:

• Bachelor’s degree
• 1-4 years of experience in relevant roles, ideally from software companies
• Extremely strong presentation and communication skills
• Proactive, highly organized, with the ability to manage multiple tasks
• A true value-enabler who relishes helping clients achieve their business goals
• Fast learner who can understand and articulate technology at any level
• Rich and effective interpersonal skills
• Strong analytical skills
• Growth mindset – always pushing yourself out of your comfort zone
• Excellent computer skills, including Excel
• Experience in technology-related fields, preferably web-based software
• Must be eligible to work in the UK – we are unable to provide sponsorship at this time

This is a Hybrid role, and you will be required in our London office three days per week.

Optimove offers a vibrant, people‑first culture where innovation, ownership, and continuous learning shape everything we do. Our UK team enjoys a modern office with a hybrid work model, daily lunch budget when onsite, and a fully stocked kitchen, along with a wide range of social events throughout the year. We’re committed to helping our people grow in an inclusive, supportive workplace recognised as one of the UK’s Best Workplaces in Tech and for Wellbeing.

Optimove is an equal opportunity employer. We consider all qualified applicants fairly, without regard to race, ethnicity, gender, age, religion, disability, sexual orientation, or any other characteristic protected by applicable law. If you require any adjustments during the recruitment process, please let us know. By submitting this application, you agree that Optimove will process your personal data in accordance with applicable data protection laws, including GDPR. For details, see our Privacy Policy.