Strategic CSM — Biotech Life Sciences SaaS

Eden Scott; Glasgow; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Eden Scott is partnering with a fast-growing life sciences SaaS business to recruit a Customer Success Manager for Glasgow. You will own strategic customer relationships end-to-end, driving adoption, retention and growth while ensuring measurable value from the platform.

You will engage with scientists, researchers and external suppliers, leveraging your background in biotech or life sciences to manage complex journeys and deliver successful outcomes.

Qualifications

• Experience in biotech, pharma, MedTech or life sciences organisations.
• Experience working with scientists, researchers, laboratories, CROs or industry suppliers.
• 5+ years in Customer Success, Account Management or related roles.
• Strong stakeholder management with ability to influence at all levels.

Responsibilities

• Own and manage a portfolio of strategic customers with strong, long-term relationships.
• Lead onboarding, implementation and adoption activities to deliver rapid value.
• Develop and execute tailored success plans aligned to customer objectives.
• Coordinate with scientists, researchers, suppliers and customer stakeholders.
• Drive renewals and identify opportunities for account growth.
• Monitor customer health and engagement to pre-empt risks and opportunities.
• Deliver business reviews showcasing progress, insights and ROI.
• Collaborate with Product, Sales and Services teams to improve outcomes.
• Advocate for customers to influence product enhancements and experience.

Skills

Customer Success

Account Management

Project Management

Programme Management

Scientific Operations

Life Sciences Consulting

Job description

Eden Scott is partnering with a fast-growing life sciences SaaS business to recruit a Customer Success Manager for Glasgow. You will own strategic customer relationships end-to-end, driving adoption, retention and growth while ensuring measurable value from the platform.

You will engage with scientists, researchers and external suppliers, leveraging your background in biotech or life sciences to manage complex journeys and deliver successful outcomes.