Strategic CSAM — Cloud Solutions & Enterprise Growth

Microsoft

City of Westminster

On-site

GBP 48,000 - 83,000

Full time

10 days ago

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Job summary

Microsoft in London (Paddington) seeks a Customer Success Account Manager (CSAM) to drive strategic engagement with major public sector customers. You will lead relationships with C-level stakeholders, align Microsoft solutions to business priorities, and oversee delivery orchestration across cloud platforms to accelerate value.

You will partner with account teams to ensure customer success plans are executed, manage program reviews, and advocate for customer outcomes, leveraging your leadership

Qualifications

Master's degree in business, Sociology, Psychology, Computer Science, or related field with customer success experience.
Certification in Microsoft solutions (e.g., Azure, M365) or similar; ITIL, PMI or Prosci is a plus.
Ability to travel nationally (0–30%) and engage with C-level stakeholders.

Responsibilities

Nurture, establish, and expand relationships with key C-level stakeholders to align priorities and goals.
Lead customer success initiatives across consumption and delivery to accelerate value realization.
Own delivery governance, program reviews, and stakeholder expectations to ensure outcomes.
Develop and link CSPs with account plans; orchestrate cross-functional delivery teams.

Skills

Client relationship management

Account management

Leadership

Communication

Education

Master's degree in business

Bachelor's degree

Tools

Azure

M365

ITIL Foundation

PMI / Project cert

Job description

You will partner with account teams to ensure customer success plans are executed, manage program reviews, and advocate for customer outcomes, leveraging your leadership

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