Senior CS Ops & Strategy Leader – AMER Growth & Forecasting

Anaplan; York and North Yorkshire; On-site; GBP 110,000 - 140,000; Full time

Job summary

Anaplan is seeking a driven Sr. Customer Success Strategy & Operations Manager to lead the CS Operations for the AMER region. You will architect day-to-day operations and the future-state operating model, acting as trusted GTM Field Operations partner to Customer Success leadership.

You will drive forecasting, pipeline visibility, and post-sales productivity with data-backed insights, building scalable processes and cross-functional programs that align Sales, Product, and Enablement.

Qualifications

• 8+ years of progressive experience in Revenue/Business Operations, Customer Success Operations, or highly analytical strategic roles.
• Experience in a fast-paced, hyper-growth B2B SaaS company is strongly preferred.
• Project management and team leadership experience are highly desirable.
• Executive presence with VP/SVP-level leadership and the ability to engage with and motivate post-sales teams.

Responsibilities

• Forecast post-sales revenue and pipeline for the AMER region.
• Own the operational rhythm and pipeline performance management.
• Develop and execute AMER-wide initiatives to improve productivity, forecast accuracy, and visibility.
• Partner with Sales, Product, GTM Analytics, GTM Tech, and Enablement to ensure project success.

Skills

Forecasting

Pipeline management

Customer health scoring

GTM modeling

Executive presence

Change management

Technical acumen

Tools

Salesforce

Gainsight

Job description

Anaplan is seeking a driven Sr. Customer Success Strategy & Operations Manager to lead the CS Operations for the AMER region. You will architect day-to-day operations and the future-state operating model, acting as trusted GTM Field Operations partner to Customer Success leadership.

You will drive forecasting, pipeline visibility, and post-sales productivity with data-backed insights, building scalable processes and cross-functional programs that align Sales, Product, and Enablement.