Sr. Customer Success Business Partner

Anaplan Inc; Greater London; Hybrid; GBP 75,000 - 110,000; Full time

Job summary

Anaplan Inc. in London seeks a Senior Customer Success Business Partner. In this highly visible role you will own a portfolio of strategic accounts, drive adoption, renewal and expansion, and partner with Account Executives to ensure ROI.

You will serve as the strategic anchor, lead QSRs with executives, translate value into business outcomes, and shape customer transformation for large enterprise clients. If you thrive in dynamic environments and can connect technology with business value,

Qualifications

• Experience in customer success, presales, or advisory roles.
• Background in Enterprise Performance Management, Planning, or Analytics.
• Excellent communication and presentation skills; comfortable with C-suite.
• Proven track record in SaaS, project leadership, and technology advisory.
• Ability to translate complex tech concepts into clear business value.
• Familiarity with software development processes and design methodologies.
• Customer-first mindset with strong problem-solving under pressure.

Responsibilities

• Drive a prominent portfolio to maximize adoption, expansion, retention and ROI.
• Guide customers through value delivery lifecycle and transform processes.
• Lead executive-level Quarterly Success Reviews with sponsors and stakeholders.
• Document and quantify value realized to build business cases for further investment.
• Build strong relationships and advocate for customer needs and goal alignment.
• Identify renewal risks early and coordinate with Renewal Managers and AEs on mitigation.
• Develop change management strategies to drive adoption and organizational enablement.

Skills

Customer Success

SaaS

Executive communication

Cross-functional leadership

Change management

Value realization

Renewals

Job description

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture.

Our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebratingour wins -- big and small.

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you'll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let's build what's next - together!

Are you looking for a high-impact opportunity where your expertise will be immediately valued? We are seeking a highly experienced Senior Customer Success Business Partner to join our team.

In this highly visible and vital role, you won't just be keeping the seat warm—you will be a driving force within our Customer Success team. You will step into an established portfolio of key accounts, taking primary responsibility for the successful deployment, user adoption, ongoing health, renewal and upselling/cross-selling motion of their Anaplan solutions.
As the strategic anchor for our customers, you will collaborate closely with Partners, Professional Services, and Account Executives to ensure seamless implementations, exceptional ROI, and long-term success.

If you are a seasoned CS professional who loves parachuting into dynamic environments, delivering immediate value, and shaping customer transformation, this is the perfect opportunity to make your mark.

Your Impact

• Drive Immediate Value: Manage a prominent portfolio of customers, hitting the ground running to drive adoption, expansion, retention, and maximum ROI.
• Be a Strategic Advisor: Guide customers through the value delivery lifecycle, helping them transform their processes and achieve critical business objectives using Anaplan.
• Strategic Leadership: Lead executive-level Quarterly Success Reviews (QSRs), presenting Success Scorecards to executive sponsors and key stakeholders.
• Uncover Value Opportunities: Document and quantify customer value realized through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment
• Champion the Customer: Proactively build strong relationships, acting as the internal voice of the customer to raise risks, advocate for their needs, and ensure goal alignment.
• Mitigate Risk: Identify renewal risks early and partner seamlessly with Renewal Managers and Account Executives on robust mitigation plans.
• Empower Longevity: Develop and execute change management strategies to drive end-user adoption and maximise value within customer organizations, including Train the Trainer programs, Centre of Excellence development, and organizational enablement
• Think Out of The Box: Contribute to our evolving customer success assets, playbooks, and reference case studies, leaving the team stronger than you found it.

Your Qualifications

• Previous experience driving value in customer success, presales, or management consulting roles.
• Required background in Enterprise Performance Management (EPM), Enterprise Planning, or Analytics.
• Exceptional communication and presentation skills; comfortable and confident engaging at all levels, including the C-suite.
• Proven track record in Customer Success, SaaS platforms, Project Leadership, Technology Consulting, or Advisory roles.
• A unique ability to translate complex technical concepts into clear, customer-friendly business value.
• Familiarity with software development processes and design methodologies.
• A customer-first mindset coupled with strong problem-solving skills and the ability to remain calm and decisive under pressure.
• Experience leading cross-functional teams to address sophisticated customer needs or deliver key projects.

Preferred Skills

• Exposure to Financial Services and/or Insurance customers
• Subject matter expertise in Planning and Modelling, particularly in Supply Chain, Finance, or Sales.
• Hands-on experience advising on or establishing a Centre of Excellence (CoE) or similar governance structure.
• Familiarity with Anaplan or comparable enterprise planning platforms.
• Background in change management and enterprise-wide business transformation initiatives.
• Experience crafting customer-facing collateral, such as success playbooks or templates.
• Exposure to renewal strategy and expanding customer footprints through upsell/cross-sell practices.

We know that perfect candidates don't exist. If you are passionate about the work, have the right mindset, and bring a transferable set of skills, we'd love to hear from you - please submit your application.

Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)

We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren't just words on paper – this is what drives our innovation, it's how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.