Strategic Corporate Operations Lead

Dudley Metropolitan Borough Council; Dudley; On-site; GBP 65,000 - 90,000; Full time

Job summary

Dudley Council is seeking an experienced operational leader to join our Corporate Business Operations & Support function. This key role turns strategic direction into delivery, deputising for the Business Operations & Corporate Support Lead and overseeing executive and senior leadership support, member and mayoral support, and governance activity.

You will balance demand, deploy resources across teams, monitor performance, and drive digital-enabled improvements to services.

Qualifications

• Significant experience leading or managing business operations or corporate support in complex professional services.

Responsibilities

• Deputise for the Business Operations & Corporate Support Lead, providing operational leadership and continuity across the function.
• Lead day-to-day coordination of executive and senior leadership support, ensuring meetings, briefings, papers, actions and follow-up activity are managed to timescales.
• Oversee member and mayoral support arrangements, ensuring professional, confidential and politically impartial support.
• Manage statutory information activity, including Freedom of Information, Environmental Information Regulations and Subject Access requests, with statutory timescales.
• Coordinate corporate governance and business activity, including forward plans, decision and action logs, risk and issue registers, audit trails and records management.
• Manage workloads and deploy resources flexibly across teams in response to changing priorities and service pressures.
• Monitor service performance, demand, workloads and quality, producing management information and insight for assurance and decision-making.
• Support development and continuous improvement of operating models, processes, systems and ways of working, identifying opportunities to improve customer experience.
• Champion the effective use of digital technology, data and automation to improve productivity and management information quality.
• Build effective relationships with senior leaders, elected members, corporate services and operational teams, promoting a collaborative One Council approach.

Skills

Operational leadership

Corporate support

Governance & compliance

Stakeholder management

Statutory information

Team development

Performance analysis

Digital enablement

Job description

Dudley Council is seeking an experienced operational leader to join our Corporate Business Operations & Support function. This key role turns strategic direction into delivery, deputising for the Business Operations & Corporate Support Lead and overseeing executive and senior leadership support, member and mayoral support, and governance activity.

You will balance demand, deploy resources across teams, monitor performance, and drive digital-enabled improvements to services.