Strategic Contract Manager | Hybrid (Glasgow)

Nrg; Glasgow; Hybrid; GBP 72,000 - 88,000; Full time

Job summary

Nrg is seeking an experienced Contract Manager to join its team in Glasgow. You will own customer contracts, ensuring service delivery aligns with commitments while driving performance and commercial value. The role requires strong client relationships and capability to resolve issues at a senior level.

The successful candidate will manage commercial aspects, monitor performance and lead governance meetings, with hybrid working arrangements based in Glasgow.

Qualifications

• Proven experience managing complex commercial contracts in a customer-focused or service delivery environment.
• Strong stakeholder management skills with the confidence to engage at senior levels.
• Solid understanding of contract financials, commercial performance and profitability.
• Excellent negotiation, problem-solving and conflict resolution abilities.
• Experience monitoring service performance and driving improvements.
• Capability to work across multiple teams in a fast-paced, matrix organisation.
• Strong analytical, reporting and presentation skills.

Responsibilities

• Oversee delivery and ongoing management of customer contracts.
• Act as the primary escalation point for contractual and service-related issues.
• Monitor contract performance and drive improvements.
• Lead regular client performance reviews and governance meetings.
• Manage commercial aspects including pricing adjustments and financial performance.
• Identify opportunities to enhance existing services and deliver value for customers.
• Collaborate with operational and senior management to ensure effective service delivery.
• Support wider business development and bid opportunities when required.

Skills

Stakeholder management

Contract negotiation

Financial acumen

Relationship management

Analytical reporting

Job description

Nrg is seeking an experienced Contract Manager to join its team in Glasgow. You will own customer contracts, ensuring service delivery aligns with commitments while driving performance and commercial value. The role requires strong client relationships and capability to resolve issues at a senior level.

The successful candidate will manage commercial aspects, monitor performance and lead governance meetings, with hybrid working arrangements based in Glasgow.