Strategic Accounts Director — Hybrid, High-Value Growth

Northern Recruitment Group; Glasgow; Hybrid; GBP 68,000 - 92,000; Full time

Benefits offered by this job

Car allowance

Company car

Job summary

Northern Recruitment Group in Glasgow is seeking an Account Director to take overall responsibility for the strategic direction, commercial success and performance of a high-value customer account.

You will develop strong relationships with senior stakeholders, lead the account strategy, own revenue and margins, oversee governance and service delivery against KPIs, and collaborate with cross-functional teams to drive growth and continuous improvement. Hybrid working in Glasgow.

Qualifications

• Significant experience in a senior Account Director, Commercial Director or strategic account management position.
• Proven track record of managing major customer relationships and influencing executives.
• Strong commercial and financial acumen with experience managing contract profitability, revenue and margins.
• Experience in utilities, infrastructure, outsourced services or similar complex environments.

Responsibilities

• Developing and maintaining strong relationships with senior customer stakeholders, acting as a trusted strategic partner.
• Leading the account strategy, ensuring alignment with customer objectives, contractual commitments and wider business goals.
• Taking ownership of commercial performance, including revenue, profitability, margins and opportunities for growth.
• Overseeing contract governance, performance reviews and service delivery against agreed KPIs.
• Working collaboratively with operational, commercial and support teams to ensure consistent, high-quality service delivery.
• Leading negotiations around contractual changes, pricing and commercial opportunities.
• Acting as the senior escalation point for complex customer, operational and contractual matters.
• Identifying opportunities for innovation, continuous improvement and service enhancement.
• Supporting business development activities and contributing to future growth opportunities.

Skills

Senior leadership

Strategic account management

Executive stakeholder management

Commercial acumen

Negotiation

Cross-functional leadership

Job description

Northern Recruitment Group in Glasgow is seeking an Account Director to take overall responsibility for the strategic direction, commercial success and performance of a high-value customer account.

You will develop strong relationships with senior stakeholders, lead the account strategy, own revenue and margins, oversee governance and service delivery against KPIs, and collaborate with cross-functional teams to drive growth and continuous improvement. Hybrid working in Glasgow.