Strategic Commercial Programs Lead

Prosapient; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance through Vitality

Remote work up to 20 days/year

Employee Assistance Programme

Maternity & Paternity pay

25 days annual leave + bank holidays

Job summary

proSapient is seeking a Commercial Program Lead to build the operating backbone behind our client relationships, covering renewals, RfPs, and governance. You will own end-to-end processes, coordinating Legal, Compliance, Finance and Product as we scale, with ownership from day one.

The role suits someone who is process-driven, comfortable turning ambiguity into structure, and excited to build new systems rather than optimise existing ones. Remote working is available for up to 20 days annually.

Qualifications

• 4+ years of experience in commercial operations, sales operations, revenue operations, or client-facing operations.
• Track record building processes from scratch with a proactive, hands-on approach.
• Ability to apply Gen AI and automation to improve operational efficiency.
• Excellent stakeholder management across teams and seniority levels.
• Strong programme management skills, multi-workstream projects, end-to-end ownership.

Responsibilities

• Own and continuously improve the processes behind contract renewals, RfPs, and commercial governance.
• Project manage renewal and RfP programmes for large clients, coordinating internal contributors.
• Triages and resolves client requests across reporting, compliance, legal and data queries.
• Maintain a single view of client initiatives, track progress, and escalate blockers.
• Manage strategic projects to strengthen client partnerships cross-functionally.
• Prepare commercial reviews for leadership to preserve context, performance and risk.

Skills

Commercial operations

Sales operations

Revenue operations

Stakeholder management

Programme management

Data-driven mindset

Tools

Tableau

Notion

Job description

proSapient is seeking a Commercial Program Lead to build the operating backbone behind our client relationships, covering renewals, RfPs, and governance. You will own end-to-end processes, coordinating Legal, Compliance, Finance and Product as we scale, with ownership from day one.

The role suits someone who is process-driven, comfortable turning ambiguity into structure, and excited to build new systems rather than optimise existing ones. Remote working is available for up to 20 days annually.