University Success & Partnerships Leader

Cadmus; Greater London; Hybrid; GBP 120,000 - 160,000; Full time

Job summary

Cadmus seeks a Head of University Success in the UK to lead the growth of our higher education customer success function. You will report to the CRO and work closely with the CEO on strategic relationships with universities, balancing hands-on account management with building a scalable team.

The role requires 6+ years in CS or account management, including leadership, fluency in higher education, and an executive presence to engage senior academic leaders.

Qualifications

• 6+ years in customer success or account management, with at least 2 in a leadership role.
• Track record of building or significantly developing a CS team—hiring, coaching, and raising the standard of practice.
• Genuine fluency in higher education governance, decision‑making, and the stakeholders who drive institutional change.
• Executive presence—credible with senior academic and professional services leaders over a long time horizon.
• Obsessed with teaching and learning as the lens to evaluate institution success.
• Mission before ego, customer outcomes over metrics, transparent when things aren’t working.
• Long-term relationship building that compounds over years.
• Bring a capability, network, or leadership approach that raises Cadmus’ CS function.

Responsibilities

• Build and scale the CS function with operational rigor, health metrics, and quarterly business reviews.
• Lead senior institutional relationships and ensure Cadmus is represented at leadership levels.
• Report to the CRO and collaborate with the CEO on strategic university relationships.
• Develop renewals and expansions through a strong customer success platform and governance.

Skills

CS leadership

EdTech knowledge

Team building

Executive presence

Revenue retention

Hands-on account mgmt

Job description

Cadmus seeks a Head of University Success in the UK to lead the growth of our higher education customer success function. You will report to the CRO and work closely with the CEO on strategic relationships with universities, balancing hands-on account management with building a scalable team.

The role requires 6+ years in CS or account management, including leadership, fluency in higher education, and an executive presence to engage senior academic leaders.