Strategic Client Relationship Manager

Generali Global Corporate & Commercial; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Generali Global Corporate & Commercial is seeking a Strategic Client Relationship Manager in the London area. The role focuses on managing strategic relationships with large corporate clients and brokers, ensuring satisfaction, retention, and growth across GC&C’s insurance solutions.

You will coordinate renewals, negotiate terms, and identify opportunities to expand coverage. Collaboration with underwriting, claims, and loss prevention teams is essential for delivering tailored solutions.

Qualifications

• Demonstrated ability to manage strategic client and broker portfolios.
• Strong focus on client retention and long-term partnerships.
• Excellent verbal and written communication for diverse stakeholders.
• Experience in corporate/commercial insurance, especially P&C or multinational programs.
• Proven ability to work effectively in a hybrid setup with cross-functional teams.
• Strong analytical and problem-solving skills to interpret client needs and risks.
• Comfort working across international/multicultural contexts with ethical approach.

Responsibilities

• Lead strategic relationships with key corporate clients and brokers.
• Coordinate renewal and negotiation processes for client portfolios.
• Identify opportunities to expand coverage and services.
• Collaborate with underwriting, claims, loss prevention, and multinational program teams.
• Prepare client presentations and provide regular performance reporting.
• Monitor service delivery and client satisfaction, with insights to stakeholders.
• Present complex insurance concepts clearly to diverse audiences.

Skills

Relationship management

Customer retention

Communication skills

Commercial insurance experience

Hybrid work

Analytical skills

Cultural adaptability

Education

Bachelor's degree in business/finance/risk

ACII or similar (advantage)

Job description

Company Description Generali Global Corporate & Commercial (GC&C) provides property and casualty insurance and service solutions to medium and large companies, as well as brokers, across more than 180 countries. With premium income of €2.9 billion in 2024, GC&C combines global experience with deep local market and corporate sector knowledge. The business offers integrated, tailor-made coverage spanning property, casualty, engineering, marine, aviation, cyber, parametric, and specialty risks. Multinational Programs, Claims, and Loss Prevention experts work together to ensure consistent assistance and protection for clients worldwide. GC&C focuses on building long-term partnerships by delivering reliable risk management and responsive service.

Role Description The Strategic Client Relationship Manager is a full-time hybrid role based in the London Area, United Kingdom, with flexibility for part-time work from home. In this role, the manager leads strategic relationships with key corporate clients, ensuring high levels of satisfaction, retention, and growth across GC&C's insurance solutions. Day-to-day responsibilities include managing client portfolios, coordinating renewal and negotiation processes, and identifying opportunities to expand coverage and services. The manager collaborates closely with underwriting, claims, loss prevention, and multinational program teams to deliver tailored solutions and resolve complex client issues. The role also involves preparing client presentations, monitoring service performance, and providing regular reporting and insights to internal stakeholders and clients.

Qualifications

• Strong Business Relationship Management and Account Management skills to oversee strategic client and broker portfolios.
• Proficiency in Customer Retention and Relationship Building to support long-term partnerships and sustainable business growth.
• Excellent Communication skills, including the ability to present complex insurance concepts clearly to diverse stakeholders.
• Experience in corporate or commercial insurance, ideally within property and casualty or multinational programs.
• Ability to work effectively in a hybrid environment, with strong collaboration, time management, and organizational capabilities.
• Analytical and problem-solving skills to interpret client needs, market trends, and risk profiles.
• Bachelor's degree or equivalent experience in business, finance, risk management, or a related field; professional insurance qualifications (e.g., ACII or similar) are an advantage.
• Comfort working in international and multicultural contexts, with a client-centric mindset and ethical, inclusive approach.