London-Based Hybrid Strategic Client Relations Lead

Generali Global Corporate & Commercial; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Generali Global Corporate & Commercial is seeking a Strategic Client Relationship Manager in the London area. The role focuses on managing strategic relationships with large corporate clients and brokers, ensuring satisfaction, retention, and growth across GC&C’s insurance solutions.

You will coordinate renewals, negotiate terms, and identify opportunities to expand coverage. Collaboration with underwriting, claims, and loss prevention teams is essential for delivering tailored solutions.

Qualifications

• Demonstrated ability to manage strategic client and broker portfolios.
• Strong focus on client retention and long-term partnerships.
• Excellent verbal and written communication for diverse stakeholders.
• Experience in corporate/commercial insurance, especially P&C or multinational programs.
• Proven ability to work effectively in a hybrid setup with cross-functional teams.
• Strong analytical and problem-solving skills to interpret client needs and risks.
• Comfort working across international/multicultural contexts with ethical approach.

Responsibilities

• Lead strategic relationships with key corporate clients and brokers.
• Coordinate renewal and negotiation processes for client portfolios.
• Identify opportunities to expand coverage and services.
• Collaborate with underwriting, claims, loss prevention, and multinational program teams.
• Prepare client presentations and provide regular performance reporting.
• Monitor service delivery and client satisfaction, with insights to stakeholders.
• Present complex insurance concepts clearly to diverse audiences.

Skills

Relationship management

Customer retention

Communication skills

Commercial insurance experience

Hybrid work

Analytical skills

Cultural adaptability

Education

Bachelor's degree in business/finance/risk

ACII or similar (advantage)

Job description

Generali Global Corporate & Commercial is seeking a Strategic Client Relationship Manager in the London area. The role focuses on managing strategic relationships with large corporate clients and brokers, ensuring satisfaction, retention, and growth across GC&C’s insurance solutions.

You will coordinate renewals, negotiate terms, and identify opportunities to expand coverage. Collaboration with underwriting, claims, and loss prevention teams is essential for delivering tailored solutions.