Multinational Client Manager

HFG Insurance Recruitment; City Of London; On-site; GBP 70,000 - 110,000; Full time

Job summary

HFG Insurance Recruitment seeks a senior client relationship and governance professional to ensure delivery and ongoing stewardship of complex global insurance programmes. You will act as the client voice internally, coordinating across underwriting, claims, operations and network teams to build strong relationships with senior client stakeholders.

This is not a sales role; the focus is on client relationship, governance, service delivery and overall client experience, with occasional UK travel

Qualifications

• Strong commercial insurance experience.
• Experience working with multinational/global insurance programmes.
• Confidence dealing with senior client stakeholders.
• Strong relationship management and communication skills.
• Ability to coordinate effectively across multiple internal functions.
• Experience managing complex service issues and escalations.
• Commercially minded and client-focused approach.

Responsibilities

• Lead client stewardship and governance meetings.
• Manage relationships with multinational and global corporate clients.
• Coordinate internally across underwriting, claims, operations and network teams.
• Drive client retention, service quality and satisfaction.
• Manage escalations and complex service issues.
• Support renewals, onboarding and implementation of global programmes.
• Build strong relationships with senior client stakeholders.
• Support client events, conferences, marketing and distribution activity.
• Collaborate with international colleagues across the wider organisation.
• Attend annual European conferences and UK travel as required.

Skills

Relationship management

Client governance

Stakeholder engagement

Internal coordination

Escalation handling

Insurance programmes

Commercial insurance

Job description

This is a senior client relationship and governance position, focused on ensuring the successful delivery and ongoing stewardship of complex global insurance programmes.

You will act as the client voice internally, coordinating across underwriting, claims, operations and network teams, while building strong relationships with senior client stakeholders.

Key responsibilities will include:

• Leading client stewardship and governance meetings
• Managing relationships with multinational and global corporate clients
• Coordinating internally across underwriting, claims, operations and network teams
• Driving client retention, service quality and satisfaction
• Managing escalations and complex service issues
• Supporting renewals, onboarding and implementation of global programmes
• Building strong relationships with senior client stakeholders
• Supporting client events, conferences, marketing and distribution activity
• Working closely with international colleagues across the wider organisation
• Attending annual European conferences and undertaking some UK domestic travel

This is not a sales or business development role, and there is no broker ownership. The focus is firmly on the client relationship, governance, service delivery and overall client experience.

Experience:

• Strong commercial insurance experience
• Experience working with multinational/global insurance programmes
• Confidence dealing with senior client stakeholders
• Strong relationship management and communication skills
• The ability to coordinate effectively across multiple internal functions
• Experience managing complex service issues and escalations
• A commercially minded and client-focused approach

Experience across areas such as Property, Casualty, Construction, Marine, Aviation, Financial Lines or Parametrics would be beneficial, not essential.